Отзыв №1
Публикация 2026-07-29
I emailed the hotel in advance to request a late checkout, but I never received any reply. When I asked again at check-in, I was told it would cost €90 to stay until 8:00 PM. Surprisingly, this amount was almost the same as my room rate for an entire night. I understand that hotels may charge for late checkouts, especially until the evening. However, what disappointed me most was not only the price, but also the complete lack of communication. If the hotel had replied to my email in advance, I could have made other arrangements. To be honest, I felt deeply insulted. During my 80-day trip across Europe, I stayed at many hotels, but this is the first time I have encountered such an expensive late checkout charge together with no response to a guest's inquiry. It made me feel that I was not being treated with the respect every guest deserves. I am not asking for charity, and I am not looking for special treatment. I simply expected fair communication and reasonable customer service. I hope the hotel will improve its communication with future guests by responding to inquiries before arrival, so that no one else has the same disappointing experience. ######## What kind of hotel is this? When I checked out, the hotel manager asked me to show the email I had sent. I opened my Gmail and showed the email right in front of him—not just once, but twice. He also verified the hotel's email address that I had sent it to. And now you're trying to make me look like a liar? Is this how you normally treat Asian guests?