Публикация 2026-07-01
Please take a moment to consider my review. I’m trying hard not to come off as a one-off disgruntled guest that you ignore when considering a hotel. I’m trying to save you a rough customer service experience. I’m sure the hotel will respond to this review, so I’ve also added one screenshot from my chat with them on WhatsApp to show their true colors. While the location is convenient and the breakfast is definitely top-notch, I had two major issues while staying here that really darkened my first visit to Turkey. 1- We checked in at 3:30 AM. The staff/security showed us to our room and we thanked him. He hovered, obviously waiting for a tip. We had just arrived and didn’t have cash yet. Then, he swore at us in Turkish and slammed our door. This was our first introduction to Turkey. 2- A few hours after checking out, I realized I’d left my laundry bag in the closet. I immediately called the hotel. There was a language barrier, so I had my Turkish friend call them. It was same day when I called, and no one had checked into the room yet. I had a full week’s worth of dirty clothes in a bright orange laundry bag, hanging in the closet. I told staff exactly where it was. First, they said they found nothing. Then, after a few more calls, they said there were two pairs of underwear by the trash that housekeeping assumed were trash. All of my dirty items were together in a laundry bag hanging in the closet. Nowhere near the trash can in the bathroom. This is a direct lie, and the hotel offered no solutions and supported their staff. Then, started mocking me on WhatsApp. I’m missing hundreds of dollars of clothes. They were obviously stolen or thrown away. This placed a shadow on my entire trip. They started mocking me and saying that my friend was still staying at the hotel (we were in Turkey for a wedding), so the hotel must not be so bad. They had the option to be kind, and chose this instead. Please consider another lovely hotel in Istanbul, where the staff will not slam your door, steal your clothes, and then lie to you and mock you. My friend’s mom owns a hotel in Turkey and recommends Sofitel Hotel in Taksim.
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