Отзыв №126
Публикация 2026-03-01
I would like to write my own experience from this hotel, in August 2025. I didn't mind so much that the room was very small, with a lot of humidity and a lot of noise, with dirty face towels with stains that were either not changed or not cleaned properly, without good room service, we didn't have a renewal for example in toilet paper!!! The most important thing is that on the last day in the morning I was missing some small things, but because I was in a hurry I didn't pay attention. When I emptied my suitcase I saw that some of my items were indeed missing from the room, I sent an email to find them, they never answered me!!!!! I consider it unacceptable for a supposedly 5 star hotel, I contacted the agency and they also told me that they don't answer them!!! while in another hotel we stayed when a traveler forgot his shoes, they sent them by courier to the next hotel we were going to. It is unethical and unprofessional for a cleaning lady to throw a bag of things out of the room without the guest's permission, or to steal them. !! as I find it unacceptable that the management is not interested in responding to the customer !!! The worst experience I have ever had in my life in a hotel, not so much for the value of the items I lost, but for their ridiculous behavior