Отзыв №126
Публикация 2024-12-24
This is what you're gonna experience staying at this hotel: Positive points: From my personal experience, this is one of the best hotels I've been to. A customer service experience that I've never seen in previous hotels as someone who travels a lot. The staff are very very kind, especially all the receptionists, they make you feel home with their kindness. I booked a room with my wife and my 7 months old boy. The room was a bit small for the three of us even though they offered a small bed for the baby. We asked the receptionist to upgrade, and they agreed to give us a bigger room FREE OF CHARGE. The cleaning is perfect and they offer a big bottle of water eveyday which is something should be offered at every hotel. At 12:00 am one day we ran out of water, they gave us water for free. The breakfast is extremely delicious to an extent that I can eat the food for one month in a row and do not get tired of it. Location wise is awesome. There's everything next to it, including restaurants of less than a minute walk, and stay open till midnight. My wife got sick, I asked if I can bring the breakfast to her bed and they happily agreed. That is something you don't experience everywhere. Negative points: I didn't experience anything negative aside from the fact that the hotel is not stroller friendly, it's bit difficult to take a small stairs to enter the hotel but every time we left or entered the hotel, the receptionists always carried with us the stoller down the stairs. This is something I've experienced in whole Istanbul not in this hotel specifically. But to be honest, I highly recommend this hotel and if I come back again to Istanbul, I'll definitely book it again.