Публикация 2026-04-28
I stayed at Hyatt Centric Levent Istanbul, booking a Deluxe King room - one of the highest room categories in the hotel, just below penthouse/terrace options. Given this, my expectations for both service and room quality were entirely reasonable. Unfortunately, the experience was completely unacceptable. There was no prior disclosure of a minibar deposit at the time of booking. Introducing unexpected charges upon arrival reflects a lack of transparency and professionalism, especially at this level. The front desk staff were indifferent, unwelcoming, and far below any reasonable hospitality standard. The room itself had multiple serious issues. The shower door did not close properly, causing water to flood the bathroom. The shower water was only lukewarm and never properly hot. The bathtub had extremely poor water pressure, making it unusable. Additionally, there was no toilet brush in the bathroom, which is a basic hygiene requirement - particularly unacceptable in a room of this category. However, the most alarming issue was a serious breach of privacy and safety. At approximately 10:30 AM on the day of check-out, while I was asleep, a staff member knocked and said “minibar” - and then entered the room using a key card without receiving any response or consent. This is a direct violation of guest privacy and internationally accepted hotel safety standards. Entering an occupied room without permission is unacceptable under any circumstances. Even more concerning was the attitude: after entering, the staff member casually asked whether to check the minibar immediately or return later, showing no awareness of the severity of the situation. The only positive aspect of the stay was the housekeeping team. They were consistently kind, greeted us every morning, and maintained the room to a high standard with impressive attention to detail. That said, this does not compensate for the overall experience. For a hotel positioning itself at this level - and for a room category like this - such issues, especially a breach of privacy, are entirely unacceptable.
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