Отзыв №26
Проживание 2026-05-23 · Публикация 2026-06-28
At check-in (after 11:00 PM), the front desk agent initially told me to inquire about a late check-out in the morning. However, moments later, while delivering my bags to my room, the same employee assured me it would be doable. Since it was late, I decided to wait and confirm it at the front desk the next morning. Early the next day, to my surprise, the agent on duty flatly denied my request, claiming the hotel does not offer late check-outs at all. Although he admitted my room was not booked for the night, he justified his refusal by saying housekeeping only worked until 3:00 PM and he preferred to keep the room vacant "just in case someone showed up." Even when I offered to pay a fee for the extra hours, he insisted I could only stay if I paid the full rate for another entire night. The hotel’s website explicitly advertises late check-out, subject to availability. To make matters worse, when I returned at 4:30 PM to collect my luggage from storage, I checked the website again and found plenty of rooms still available for that night. In short, the agent's sheer unwillingness to help and utter lack of professionalism caused me significant discomfort, completely disrupted my rest, and cost the hotel an opportunity for additional revenue. I highly discourage anyone from staying at this hotel.