Отзыв №226
Проживание ноябрь 202 · Публикация Дата отзыв · Номер Pera Premium
I liked the rooftop restaurant where I enjoyed both the view and breakfast. I requested early check-in for an additional charge so I could freshen up before meeting my tour guide, but there was no room available when I arrived. (My request was confirmed at the time of reservation.) The only way to get a room was to upgrade for an additional 44 euros. The upgrade fee was waived. I was not given an idea what the upgraded room would cost only it was 44 euros more. The "more" troubled me. But I had a scheduled appointment so I had no choice. The other issue was the shower did not drain properly. If water from the shower head was slow, draining could keep up. A vigorous shower would cause water to overflow onto the floor. I notified the front desk as I headed out for the day. The issue was acknowledged, the problem was not resolved at the end of the day. The front desk person was not friendly and lacked any social or person skills, but the baggage handler was most helpful to direct me to the rooftop restaurant where breakfast was served when I wandered into what appeared to be a logical location in the lobby for breakfast. I was not even aware there was a restaurant inside the hotel. With the language barrier, the hotel could provide hotel information, and maps and tram information to help visitors navigate the city. The hotel could use some PR and be more accommodating.