Отзыв №201
Публикация 2025-09-18
We arrived at 11 pm and were told our reserved room was unavailable due to an issue. The hotel had already arranged a room at another property next door without asking for our opinion, and we had to accept given the late hour. The alternative hotel was of a lower standard. When checking Agoda for the next day price, that property was listed at around €60 per night compared to €160 for Dugi. The hotel mentioned they paid the same price, but no compensation or choice was offered. While the staff assisted with the transfer, this was a disappointing experience and shows the risk that reservations may not be honored as expected.