Проживание октябрь 20 · Публикация Дата отзыв · Стандартный двухместный номер с 1 кроватью
Overall, my stay at the hotel was excellent and very close to a 10/10 experience. The hotel itself, the location, cleanliness, facilities, room service, reception, and almost all staff members were outstanding. Everything was well-organized, comfortable, and met high standards of quality and value. However, there was one serious and disturbing incident that negatively affected my stay. While I was sleeping, a housekeeping staff member knocked on my room door. I did not respond, expecting the knocking to stop. Instead, after knocking multiple times, the staff member opened the door and entered my room without my permission, asking if I wanted the room to be cleaned. This behavior was extremely uncomfortable and unacceptable, as it violated my privacy and sense of safety. While all other staff members were professional and respectful, this single incident significantly impacted my overall experience. I truly hope the hotel management addresses this issue seriously, as everything else about the hotel was excellent, and such behavior should never happen to guests.