Querencia Hotel

Публикация 2025-12-13

Отличное место рядом с Галатской башней. Персонал приветливый и профессиональный, готовый помочь. Номера чистые и удобные, очень рекомендую это место и кафе с завтраками на соседней улице внизу.

Проживание декабрь 20 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

La posizione a due passi della torre di Galata Il personale è eccezionale, veramente di una cortesia e disponibilità RARE La camera era molto spaziosa L'ascensore (eravamo alloggiati al terzo piano) è stato fuori uso per la metà della nostra permanenza La macchina del caffe in camera non funzionava, quindi dovevamo andare a piano terra a prendere il caffè mattutino La pulizia della camera quotidiana lasciava a desiderare Questi piccoli difetti sono stati comunque ampiamente colmati dagli altri servizi forniti

Проживание декабрь 20 · Публикация Дата отзыв · Стандартный двухместный номер с 1 кроватью

La habitación es amplia, cama cómoda, baño limpio, personal de recepción amable, detalles como las delicias turcas y la cercanía a la Torre de Galata y a la mayoría de zonas de interés y transporte. En algún momento de la noche sentimos bastante olor a humo de cigarrillo o tabaco.

Проживание декабрь 20 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

Proche de tout, juste derrière le Galata super emplacement. Chambre très belle très propre, personnel très à l’écoute et très sympathique ! Le responsable Mr Burak nous a aidé pour l’installation. Et pour le retour de l’hôtel à l’aéroport il nous ont réservé un taxi.

Публикация 2025-12-01

İstanbul ziyaretimde tercih ettiğim tek otel resepsiyonda mükemmel bir karşılaması ile bizi kendilerine hayran bıraktılar hepsine çok teşekkür ederim konfor temizlik ve hizmet arıyorsanız istanbula geldiğinizde aklınızda olucak tek yer

Публикация 2025-12-01

We stayed here as a couple and had a wonderful experience. The atmosphere was cozy, the staff were very kind, and everything was clean and comfortable. We would definitely come again.🩷

Проживание декабрь 20 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

Отель на соседней улице с Галатской башней. из ресторана на 5 этаже открывается прекрасный вид на Стамбул. Официант кормит чаек завтраком:) Номер уютный, завтрак сытный.

Публикация 2025-12-01

Lokasyonu çok güzel Galata kulesine 1 dakika mesafesiyle ve uygun fiyatıyla mükemmel bir yer çalışanlar çok nazik ve kibarlar 10/10 😍

Проживание декабрь 20 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

Posizione, rapporto qualità prezzo, cortesia del personale sempre disponibile a supportare i turisti Nulla

Проживание декабрь 20 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

Отличный отель! Спасибо за гостеприимство!

Проживание декабрь 20 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

موقعه ونظافة الغرف واهتمام الموظفين

Проживание декабрь 20 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

Everything Everything was perfect

Публикация 2025-11-30

On my first night in Turkey went for a shower before going to bed. Ina freak incident and holding the shower cubicle handle to slide it open after finishing my shower the shower door shattered whilst I was inside the shower. I had many cuts and was bleeding. We immediately called reception and a staff member came to the rom and started to clean the glass, I managed to stop the bleeding with towels with one cut in particular to my right hand being deep. The next morning I went to reception and was told we could change rooms as we were unable to shower in the current room and there was still glass on the bathroom told but I had to pay £100 in damages which the hotel manager and decided in their morning. meeting. They did not ask me how I was. I informed them I wasn't going to be paying and for the manager to speak to me. The replacement room despite being larger was extremely noisy and were unable to sleep. No manager came to see me, so I was on suspense for the remainder of my stay and no one at any point asked how I was. No care for their guests and attempting to gain money from clearly a freak incident with the staff member witnessing me standing in the shower wet bleeding out surrounded by glass. Very poor customer care and made me to feel uncomfortable. ********* I am editing the review in response to the hotel's reply which is severely inaccurate containing many lies. I was in the shower when this happened, my partner called reception and then the staff member arrived. I was still in the shower when the staff member arrived, I have photos of this so how was the light off? I did not slip or fall in the shower, it smashed on opening the door to get out of the shower, you are not medical or a physicist, you did not ask me if I fell or slipped and therefore have no right to comment on the glass and mechanism. You can see blood in the photo from some of my cuts sustained, I also had a plaster on my hand when I came to reception the following morning and throughout my stay. I also did not use any taxi arranged by yourselves, so this is wrong. Your reply is inaccurate, wrong, and contains many lies and does not represent the series of factual events. I ask you not to reply to customer reviews with inaccurate information and lies and also suggest you kindly do not make statements you are not qualified to make. I have many photos of the event and proof of my onwards travel on check out which was not arranged with the hotel.

Проживание 2025-11-30 · Публикация 2025-12-02

El personal fue muy amable. Tiene vista desde el restaurante en la terraza.

Публикация 2025-11-11

El hotel se hubica a escasos metros de la torre de gálata en una calle de lo más tranquila. Estuve alojado en el piso 3 (2 noches sin desayuno) y podía ver desde mi ventana el pico del tejado de la torre. En cuanto al hotel en general está muy bien. Además es muy cuqui y está renovado.

Публикация 2025-11-10

El peor hotel que a estado en mi vida nada más llegar nos encontramos unos calcetines de los anteriores clientes así que ya se puede uno imaginar la limpieza de la habitación. Estábamos en la 4 planta en la 5 hay un restaurante el cual estuvo de fiesta hasta las 2 y media de la mañana. No dormidos nadie esa noche en el hotel y para colmo los que estaban en esta fiesta llamaban a la puerta de las habitaciones de madrugada borrachos.No regresó a este hotel ni aunque me den dinero horrible mi experiencia y lo mejor de todo que ni una disculpa , solo decían estamos tratando de arreglarlo sin ninguna explicación .

Публикация 2025-11-07

Me and my friend stayed here in September and had the best time! The rooms were really nice and clean, the hotel was in perfect location for two first time tourists. The best part of our stay was the receptionist Boris! A very professional, dedicated and very welcoming receptionist. he helped us with all our needs, wether it was finding the best location for dinner, best view or the chiquest nail salon- he knew all the spots. Also helping us with classic first time visitors regarding how to change cash and how to pay was instantely solved with his help. Thank you so much for for providing everything to make us leave with the wish to come back soon! Best regards

Проживание ноябрь 202 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

The hotel itself is nice, modern, and in a nice central location with a nice rooftop restaurant. However, our experience was unfortunately overshadowed by how the staff handled an issue we reported from the moment we checked in. We arrived on Saturday and immediately noticed that the balcony door wouldn’t close properly. We called reception right away, and they sent someone to check it, but the problem wasn’t fixed. They told us that someone would come later that day to repair it. When we returned to the hotel in the evening, we asked if the issue had been resolved, and the answer was no, apparently, since it was the weekend, there was nothing they could do. We asked for another room or at least some alternative, as having to sleep with the balcony door open in November, in a busy central area with constant noise, was far from ideal. Unfortunately, they just smiled and told us there was nothing they could do. We waited until Monday, hoping it would finally be fixed, but once again we received only apologies. By that point, we hadn’t slept properly for two nights, especially the first one, when there was a loud street party that went on until morning. It honestly felt like we were part of the club. I understand that it wasn’t necessarily the reception staff’s personal fault, and they did seem sorry. After we expressed our frustration, they offered us a free transfer to the airport as an apology, which we appreciated. Still, it didn’t make up for the fact that we couldn’t rest for three days of our holiday. It makes me wonder what would have happened if the weather had been worse, with rain and wind, since we couldn’t even close the door properly. A nice hotel overall, but very disappointing service in handling such a basic issue.

Проживание ноябрь 202 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

We had an absolutely wonderful stay! The hotel was spotless, the location perfect, and the staff incredibly friendly. Breakfast was fantastic, and everything was just excellent. The only downside was the hotel’s low sound insulation. We could hear our neighbors, and during our stay, the people next door were quite noisy late at night, which is why I gave a rating of 9 instead of 10. Otherwise, everything was perfect, and we would definitely stay here again!

Проживание ноябрь 202 · Публикация Дата отзыв · Представительский люкс

Отель удачно расположен в самом центре, буквально за углом от Галатской башни. В отеле чисто и комфортно. У нас был угловой просторный номер с большой ванной комнатой. Очень понравились завтраки. Нам предоставили возможность выехать из номера позднее. Ни к нашему заезду, ни позднее не была застелена постель для детей и даже не было комплекта белья в номере. То есть заселение для 4-х не было обеспечено, что является недоработкой отеля.

Проживание ноябрь 202 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

El personal muy amable y servicial. Hotel bonito y con todo el equipamiento necesario. El baño espacioso y la ducha muy agradable. Muy cerca de la torre Galata. Para ser una categoría Doble Superior, la habitación es incómodamente pequeña. Casi no puedes pasar por el lateral para meterte en la cama. Las camas doble twin, aunque cómodas, son pequeñas. Si no fuera por esto, le daría un 10.

Проживание ноябрь 202 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

Está muy cerca De la Torre Galata,y el hotel está bastante muevo El callejón oscuro por donde se accede al hotel está sucio y lleno de basura -. Las habitaciones no están en absoluto insonorizadas y oyes todo ,absolutamente todo lo que pasa en las habitaciones adyacentes,por lo que si tienes vecinos ruidosos pueden hacer de tu estancia un infierno

Проживание ноябрь 202 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

the hotel is in a very nice position, close to Galata Tower, and the Staff is very kind and caring for the guests bed and pillows were really uncomfortable: I would warmly suggest to the Hotel Manager to deeply look into this issue, since the comfort while sleeping it's a key factor to satisfy guests expectations.

Проживание ноябрь 202 · Публикация Дата отзыв · Двухместный номер Делюкс с 1 кроватью

Все понравилось. Чисто, тихо, уютно и нет запаха сигарет (что для меня крайне важно). Прекрасный завтрак. Не понимаю комментариев с плохими оценками. Люди явно не верно оценивают. Очень хорошая 3ка (смело тянет на 4ку), есть лифт! Находится в 1 минуте от Галаты и в 3-5 минут от метро, просто клад за такую цену.

Проживание ноябрь 202 · Публикация Дата отзыв · Улучшенный двухместный номер с 1 кроватью или 2 отдельными кроватями

Понравилось месторасположение, в 1 минуте от Галатской башни. Супер локация. Отель современный, чистый, сервис очень приветливый. Не понравились стуки и посторонние звуки с ресторана этажом выше... мы жили на 4 этаже, поэтому у нас слышно было сильно