Four Seasons Hotel Istanbul at the Bosphorus

Amazing building. Great amenities. Even better service, the best we've experienced at a hotel! Prices of food and beverages are too expensive... but I guess that's what you sign up for when stating here.

一度行ってみたかったフォーシーズンズホテルです。今回念願が叶いました! 旧市街への観光には不便ですが、シャトルバスとシャトルクルーザーのサービスがあります。旧市街側のフォーシーズンズホテルスルタンアフメットから移る時にクルーザーで送ってもらいました。雰囲気抜群でお勧めです! ボスボラス海峡を見渡せるロケーションは最高です。 レストランは海峡沿いの3軒を利用しましたが、どこも素敵でサービスも良く素晴らしい思い出ができました。 朝食もビュッフェのメニューが豊富。アラカルトもトルコらしいメニューがあり楽しめました。 フォーシーズンズホテルらしい素敵なサービスも受けられました。必ず再訪したいと思っています! ※日本語対応について 日本人スタッフは見かけませんでした。しかしフォーシーズンズホテルのアプリが凄く便利なのでお勧めです。アプリにはチャット機能があり、自動翻訳機能で日本語でのやり取りが可能です。 ルームサービスの注文や部屋の清掃依頼、コンシェルジュへの相談などほぼすべての事がチャットでできます。 事前に日本から日本語で気軽に問い合わせできますので、スマホにアプリを入れておくことを強くお勧めしておきます。 日本式の充電アダプターが接続できるコンセントが1個しか見つからなかったのは不便でした。コンセントはマルチ対応型に更新して欲しいと思いました。

I would rate it among top 3 hotels in Istanbul. On the Hospital. Excellent fare at the F & B outlets

Eşsiz bir deneyim

Kısaca harika bir mekan.

I am generally writing very short reviews. But this hotel deserves some of my time for the experience I had ! I am travelling since more than 50 years all over the world and visited over 100 countries. I've stayed in all type of hotels form 0 stars to 7 stars. I chose Four Seasons Bosphorus in Istanbul for my 50th Wedding Anniversary. I am client since over 30 years in Ciragan Saray (nearby) but I decided to try also the "neighbour" Bosphorus Four Seasons. And the experience was just wow ! Rooms are at the level of Fourseasons. Nothing special, except the views.The only inconvenient in the Palace romms is they were not allowed to change the building and they do not have balconies. But otherwise the room is great. I moved after 2 days in one of the 4 Palace roof suites which is gorgeous. And now I am coming to the best part: restaurants, pool and especially the service. Starting with our check-in where the front office was perfect, Mrs. Ebru AYAS - Director of Guest Experience was so kind and helpful, trying to meet our expectations. An without knowing who she is, I gave some feed back to Nazli OZSOY - Assistant Director of Rooms. To my surprise, couple of hours later, I have received the items I was suggested earlier to Nazli. We had a dinner in Aqua. I wanted a table near Bosphorus. Sinan TAPAN - F&B supervisor - who was working, not supervising - arranged our table. And service of Mehmet Erginer was absolutely extraordinary. The breakfast is on top, compared with any other hotel. Just for info, I was in Paradise Island - Ocean Club Four Seasons, where the breakfast was awfull ! And the top service was received from Romina Gusan !!! She was so present for all customers, helpful, kind, nice so you could not love her. I am visiting Turkey since more than 40 years and I love this country. My oppinion is hospitality was born in Turkey and the people are extraordinarry. The only minus is the Ocakbasi restaurant. The location and service is very good but the kitchen is faaaar away from the famous Turkish cuisine. I think they should work more on the menu. And the brunch on Sunday is unbelivable ! I decided to fly when I have time just for enjoying this feast ! Bosphorus Four Seasons will become my home hotel !

27 hazıran yıldonumu yemeği için eşimle rezervasyon yaptık ocakbasına ana yemek olarak kebap ve çöp şiş söledik ara sokakdaki kebapçıların daha lezzettli yaptığına yemin edebilirim beklentimin çok altındaydı devamlı kebap ve et ürünleri tüketen biri olarak hiç memnun kalmadım sonrasında kahve siparişi verdik soğuk kahve ve türk kahvesi servis inanılmaz özensizdi yanında bir lokum bile gelmedi hatta küçük su bile gelmedi normalde su eklenir kendım istedimde geldi sunum zTen yoktu kullanılan kahve bardaklarını da otele hiç yakıştıramadım tek avantajımız masamız cok iyi yerdeydi mekana boğaz için gitmişdik zaten düğün vardı ve serkan kaya dinlemiş olduk öyle bir mekana o şekilde yemekler porsiyonlar hiç yakıştıramadım Kahve sunumunuds ekledim bu insna bi tepsiye koyar ne bilim sadece manzara muazzam hizmetfen memnun kalmadım

Bir düğün organizasyonu vesilesiyle ziyaret ettiğim Four Seasons Hotel gerçekten büyüleyiciydi. Denize sıfır konumu, eşsiz manzarası ve mekanın şıklığı organizasyona bambaşka bir hava katmış. Hem görsel olarak son derece etkileyici hem de kaliteli hizmet anlayışını her detayda hissettiren harika bir mekan.

Beautiful.

English ★☆☆☆☆ I am extremely disappointed with the experience I had today at Four Seasons Hotel Bosphorus Istanbul. My family and I had a reservation to stay overnight, and we had clearly informed the hotel in advance that we would be arriving with our three small Pomeranian dogs. We checked in without any issues, completed our payment, and waited at the restaurant while our room was being prepared. However, from the moment we entered the hotel, we were confronted with one problem after another regarding our dogs. We were repeatedly told that they could not be in certain areas unless they were in a carrier, and that new rules had been introduced only about a week ago because of an incident involving another guest’s dog. With all due respect, that is not our responsibility. If such an important policy has changed, guests should be informed before they arrive—not after they have checked in and paid. The same situation continued at the pool area, where we were once again told that our dogs were not allowed under those conditions. To make matters worse, there were not even any available sunbeds. What disappointed me the most was the attitude of the hotel management. I spoke with Ms. Ebru Ayas, hoping the situation would be handled with empathy and professionalism. Unfortunately, instead of feeling heard or supported, I felt dismissed and deeply disappointed. There was no genuine effort to find a reasonable solution or to make us feel welcome as loyal guests. We chose Four Seasons to celebrate a special occasion, yet I ended up leaving in tears. What makes this even more heartbreaking is that I have always been a loyal Four Seasons guest around the world. Whenever I travel, Four Seasons is one of my first choices. Over the past two years, I celebrated New Year’s Eve at two different Four Seasons hotels in Doha, and I have also visited Four Seasons Hotel Bosphorus many times with my dogs without ever experiencing a problem. That is why today’s treatment came as such a shock. This experience falls far below the level of hospitality, consistency, and guest care that I have always associated with the Four Seasons brand. Policies may change, but respect, communication, and professionalism should never change. I sincerely hope the management reviews not only its pet policy but also the way loyal guests are treated. Unfortunately, after today’s experience, I cannot recommend this hotel to anyone.

Perfect spot for weddings...

Everything perfect.