Louis Appartements Galata

Местоположение супер , все супер, но единственное, для цены , которую я платила , было мало удобств, не было ложки для обуви, не убирали номер, не было зубной пасты чтобы чистить зубы! Мне пришлось это покупать в магазине, а так все супер , добрые и приветливые люди , спасибо за торт на мой день рождения!

Это было просто великолепно, чудесно встретили, чудесно проводили, подсказали различные места, мы были в первый раз в Стамбуле, локация великолепная, огромное спасибо! П.С. Мы обязательно к вам вернемся!

Хорошее расположение, легко добраться до достопримечательностей. Женщина на стойке регистрации была очень вежлива и добра.

Превосходный апарт- отель. Все как всегда на уровне. Персонал внимательный, доброжелательный и ненавязчивый.

Отличное расположение. Очень центрально, и персонал очень отзывчивый.

Definitely recommend this place! The location of the hotel was perfect for getting to anywhere as a tourist. It’s close to the pier, that means you can easily cross to asian side as well as crossing to the old town area. The hotel staff was also really helpful with all the information you actually need to get around, and they will be there for you 24/7. Great place to stay if you come to Istanbul for the first time. (The view from the room on 5th floor was awesome!!)

I have a concern and I’m really upset about this situation. I have stayed with you twice before and everything was fine, especially regarding the air conditioning. This time, when I asked for a device to operate the AC, I was informed that there is no air conditioning available during winter. On the first night, I had to sleep with the window open, and I couldn’t sleep at all due to insects and constant noise until morning. I kindly request a solution, either by changing our room to the other side of the building or by providing access to the air conditioning. Sleeping with the windows open is not an option for us due to the insects. Thank you for your understanding, and I hope this matter can be resolved as soon as possible I will be staying at the hotel until 10 February 2026.

1 минута пешком от башни, также очень удобно кто на авто, стена к стене с отелем многоэтажная парковка, можно оставить (сутки 850 лир). 2 минуты пешком от метро. сам отель очень домашний и продуманный в мелочах для комфорта (даже в коридоре на этаже лежат яблоки как комплимент от отеля). в нашем номере кухня, можно что то сварить и разогреть (посуда для этого есть). вода в номере горячая, напор отличный, все штучки отелей 4-5 звезд в наличии, хороший дизайн номера, у нас был номер 502 на верхнем этаже с окном на парковку, поэтому нет звуков шумной улицы на которую расположен вход в отель. Девушка админ (кучерявая) отличная и гостеприимная, переводила все инструкции через переводчик для нас (не говорим по английски). К посещению рекомендовано!

все просто отлично! расположение удобное, рядом все нужное: продуктовые магазины и кафе, метро в пешей доступности. на ресепшене чудесные работницы, все помогут, все расскажут! мы остались очень довольны!

The welcome at check-in was kind, and the room was pretty but the room itself has been a nightmare. I can hear every piece of personal information being spoken at the reception desk, as well as every guest arriving and using the elevator. There is essentially no soundproofing. Nothing in the room was used, still to this moment. The hotel was informed within 10 minutes of check-in that we needed to change hotels. The only solution offered was to pay double the price for an “upgrade”. This level of noise and lack of transparency is unacceptable, especially for a room marketed as a soundproof suite. After Mr. Tufan and Mert Erdoğan declined to offer a refund so we could change hotels, despite being notified within 10 minutes of check-in, they stated that any resolution had to go through the supplier. Expedia reviewed the case and approved the request, but informed us that final authorization still required the hotel’s permission, which was not granted. After hours of back-and-forth, we ultimately gave up around 9:00 PM and stayed the night only because we had early morning meetings and could not be bothered to relocate. The nighttime noise was just as severe as during the day. You can clearly hear neighboring rooms, reception conversations, elevator use, and all building activity. This directly contradicts how the room is marketed as noise-proof. Following that night, the supplier ultimately refunded the remaining three nights of the stay, and we changed hotels. I am writing this from an actual soundproof room. I hope future guests can make an informed decision. If you love loudness, and are okay with management who has no sense of caring whatsoever, go for it. Otherwise there are hundreds of other options in Istanbul.

Nadiren yorum yazarım ama bu otel hakkında başkalarını uyarmak zorunda hissediyorum. Sorunlar daha yerleşmeden başladı. Gürültü durumu kesinlikle dayanılmaz. Odamızda hiçbir ses yalıtımı yoktu - lobideki her konuşmayı, üst kattaki her ayak sesini ve sokak gürültüsünün tamamını sanki pencereler ardına kadar açıkmış gibi duyabiliyorduk. Dinlenmek ya da düzgün uyumak imkansız olacağı açıktı. Bu ciddi sorunu çözmek için tam 5 saat harcadık. Yönetimle görüştüğümüzde, makul bir çözüm sunmak yerine, iade edilemez rezervasyonumuzu işaret ettiler ve üst kata "yükseltme" için iki kat ücret ödeyebileceğimizi söylediler. Bu, temel ses yalıtımı sorununu çözmeyecekti ve açıkçası misafirlerine temel konfor sağlamaktan sorumluluk almaktansa kendi otellerinin eksikliklerinden kar etme girişimi gibi hissettirdi. Kalmamayı ve başka bir yerde konaklama bulmayı istedik, ancak 4 gecelik rezervasyonumuz için herhangi bir iade yapmayı reddettiler. Bir otelin birincil işlevi misafirlerine dinlenebilecekleri bir yer sağlamaktır. Daha kalmaya bile başlamadan bu tesisın bu temel gereksinimi sağlayamayacağı açıktı. Yönetimin 5 saatlik görüşmeden sonra bile herhangi bir iade veya gerçek bir çözüm sunmaya isteksiz olması, misafirlerini nasıl gördükleri hakkında çok şey söylüyor. Kendinizi bu hayal kırıklığından ve masraftan kurtarın - çok daha iyi seçenekler mevcut. Verebileceğim tek olumlu nokta karşılamanın hoş olmasıydı, ancak bundan sonra yaşananları telafi etmek için yeterli olmaktan çok uzak.

The best hospitality we could have had!! Thank you for all !🥳🎂