Park Hyatt Istanbul - Macka Palas

It should be hyatt place . Not park hyatt Staff not trained . Rude Dirty . Not managed . Not worth money Pool dirty small Food disaster

they will charge huge amount to ur credit card some days after ur check out never give them card info they confirmed my room is no problem and i cleared all bill at check out and they billed 350 pound to my card 3days later without any invoice of my sign .or any damage of my room its how they make money in their hotel as they dont have enough guest

사기꾼 호텔입니다 절때 카드 디포짓 걸지말고 현금으로하세요 체크아웃후 자기맘대로 몇십 몇백만원차지해요 이런식으로 돈버는듯 절때 신용카드를 건내주지마세요!!! never ever give them ur credit card number they charge huge amount some days after check out i had to go th dispute process with card company they confirmed my room has no problem 사기 호텔 사기 호텔 사기 호텔 사기 호텔

They lost shampoo and communal area and they charged 500 usd to my card Again . Its my not my room . They lost it on common area Its totally national scam hotel Do not give ur credit card infor to this hotel Its reported police and on diapute now . Scam hotel Dont go

사기 호텔. 절때 신용카드 정보 넘겨주지마세요 체크아웃후 카드로 이것저것 거의 70만원 청구함 (방에 문제없고 무슨 공용공간에 분실 이런걸로 discussion 이런거없이 no invoice로 그냥 지맘대로 청구하는데 손님도없더만 이런식으로 돈버는듯 hyat계열 직접 관리아니고 지역자체 관리라서 지맘대로임 숙소 수준도 딱 regency 수준

Absolutely amazing local amazing place amazing staff and service

Outstanding Service and Unforgettable Spa Suite Experience We recently stayed in a Spa Suite at the Park Hyatt Istanbul, and the entire experience exceeded our expectations. The suite itself and the hotel facilities are top-notch—spacious, impeccably clean, and designed for ultimate relaxation. The entire staff throughout the property is warm, courteous, and genuinely attentive. However, the standout highlight of our stay was the phenomenal service we received during breakfast. Two team members, in particular, went far above and beyond their duties to make our mornings truly special: * Erding: In addition to crafting wonderful custom crepes with a smile, Erding's hospitality was unmatched. He thoughtfully surprised us with delicious dry fruits and authentic Turkish delight to take home—a wonderful touch that made us feel so valued. * The Bakery Counter Attendant: (I unfortunately didn't catch her name!) She was an absolute delight every single morning, ensuring I had a daily supply of the most incredible, delicious Turkish milk jam. Pipping hot smit and she even shared the best way to eat it with cream and honey Both of them brought such glowing, encouraging energy and positive spirits to the room. Their warmth set the tone for our entire day and truly elevated our stay from great to extraordinary. If you are visiting Istanbul, the Park Hyatt is a fantastic choice, and the exceptional hospitality of the breakfast team makes it a place we will gladly return to. Thank you for making our trip so memorable!

I booked the Magic Table experience to celebrate my husband’s birthday. The last thing I expected from a property such as Park Hyatt was to find a hair in the burrata served at the beginning of the evening.We immediately informed the staff. The plate was taken away and an apology was offered, but no further action was taken. Under normal circumstances, this is the kind of incident that would have made me leave immediately. However, because it was my husband’s birthday and this experience was my gift to him, I chose not to make a scene and tried not to ruin the evening.Unfortunately, the situation disturbed me so much that I later had to go to the restroom and vomit. I informed the staff about this as well.When the bill arrived, we raised the issue again. The gentleman assisting us contacted management twice on our behalf. Although we confirmed that the kitchen was operated by Park Hyatt, we were told that no adjustment to the bill or meaningful compensation would be offered. The only suggestion was a discount code for a future visit. We explained that after such an experience we had no intention of returning, and that any discount code would only be passed on to friends.Mistakes can happen anywhere. What disappointed us was not only the hygiene issue itself, but the way it was handled afterward. From a hotel operating under the Park Hyatt name, I expected a far more professional and guest-focused response.

Amazing experience at this hotel. Top level hospitality started with them arranging transportation from airport very swiftly and greeting us with flowers. Made it very easy to request things from staff by having concierge at your fingertips via WhatsApp. Rooms were stunning and preserved historical architectural details. Pool was lovely for a nice swim in the morning ahead of shopping in the neighborhood. Was a pleasant surprise when I realized you have Cipriani and Nusret within the hotel. Would highly recommend and plan to use this as my base in Istanbul for the future.

Very disappointing experience with Park Hyatt Istanbul Maçka Palas. I chose this hotel because of the reputation of the Park Hyatt brand and the level of service expected from a luxury property. Unfortunately, the way this situation was handled was extremely disappointing. An honest mistake was made when the reservation dates were entered incorrectly. As soon as we realized the error, American Express Customer Service contacted the hotel on our behalf to explain the situation. We also made a new reservation and stayed at Park Hyatt Istanbul Maçka Palas during our actual travel dates for the same number of nights. Despite this, the hotel kept the original reservation active, processed it as a no-show, and charged us for those nights without considering the circumstances or the fact that we were actual guests who stayed at the property. I personally contacted and emailed multiple managers seeking a fair resolution, but unfortunately, no one was willing to review the situation or provide a satisfactory solution. This lack of understanding and customer care was the most disappointing part of the experience. I understand that policies exist, but true luxury hospitality is also about empathy, flexibility, and taking care of guests when honest mistakes happen. Unfortunately, this experience made us feel that the policy mattered more than the guest relationship. A luxury hotel is not only defined by its location and facilities, but by how it treats its guests when challenges arise. I hope Park Hyatt Istanbul Maçka Palas reviews this approach, as this experience did not reflect the level of service expected from such a prestigious brand.

فندق رائع مريح استقبال وترحيب من اروع ما يكون اشكر ليلى في الاستقبال على الترحيب الاكثر من رائع و ابتسامتها اللطيفه ٤ ليالي مريحه لي ولابنائي اشكرهم جميعاً مكان الفندق هاديء مشي الى شارع نشانتشيه بحيث نتسوق ثم نرجع نرتاح في الفندق ثم نكمل تسوق لم نحتج الى سياره تاكسي فيه نظيف يوفرون الثلج و البلايستيشن اي وقت المسبح ليس بعميق.

We had a wonderful stay at Park Hyatt Istanbul. From the moment we arrived, the experience was outstanding. A special thank you to Ümit for providing such a warm, professional, and welcoming check-in experience. We were also delighted to receive both an early check-in and a late check-out, which made our short stay even more enjoyable. The service throughout the hotel was excellent, with the turndown service being especially thoughtful and attentive. It’s rare to see such consistent hospitality. Our only regret is that we stayed for just one night. We will definitely be back on our next visit to Istanbul