Park Hyatt Istanbul - Macka Palas

Парк Хаятт Стамбул был для меня отличным опытом. Отель расположен в здании, которое было преобразовано в отель, и я люблю наследие, которое видно по всему отелю. Номер был потрясающим, с собственной турецкой ванной внутри ванной комнаты. Вся комната была просторной. Единственное мое разочарование было то, что я забронировал это проживание через программу Hyatt Privé, где я получил 100$ кредит недвижимости. Я хотел использовать этот кредит в Cipriani (один из ресторанов отеля) . Однако сотрудники сообщили мне, что я не могу использовать свою заслугу в этом месте. На сайте отеля и везде, ресторан Cipriani рекламируется как один из ресторанов ВНУТРИ отеля, поэтому я предполагал, что там можно использовать кредит, но, к сожалению, нет. Никогда не упоминалось, что этот кредит там использовать нельзя. Я был бы признателен за большую транспарентность в этом вопросе. В целом, это было хорошее пребывание.

Это был один из лучших гостиничных впечатлений, которые у нас были, и мы много путешествовали по всему миру. Джентльмен на стойке регистрации, Ата Гурпинар, был очень радушным и очень помог в объяснении деталей о нашем пребывании. Он даже проводил нас в нашу комнату и объяснил, как все работает. Затем мы пошли в греческий ресторан и прекрасно поужинали, и метрдотель очень помог нам объяснить различные блюда. Морской окунь на гриле был лучшим, что мы имели в Турции. Выезжая из отеля в аэропорт, генеральный директор Итан Юртсевер вступил с нами в восхитительную беседу. Мы просто не можем сказать достаточно хорошего об этом отеле. Мы надеемся вернуться в Стамбул, чтобы остаться здесь снова!

Отличный доброжелательный персонал. Идеальная чистота, красивые качественные номера Очень скудный завтрак, не соответствует выбранной категории отеля, некомфортный зал для завтрака. Отсутствие летней веранды. За три дня не удалось ни разу записаться на ужин, предлагалось время не ранее 21-30, 22-00, при этом ресторан принимает гостей из города. Ресторан Kalimera не вкусный, поэтому там и нет гостей. Два дня вынуждены были ужинать в других отелях, которые с удовольствием нас принимали.

Очень датированный отель, удивлен, что это был член Amex прекрасные отели и курорты , то персонал очень доброжелательный, но это больше похоже на мотель, чем прекрасный отель. Крайне изношен и нуждается в ремонте. Расположение есть и персонал только плюс к этому имуществу.

Отличное расположение и исключительный персонал и объект. Обслуживание завтрака было отличным. Очень рекомендую! Остановится здесь снова в будущем.

Most impeccable hotel and the staff are very friendly professional and accommodating. No sea views

Location No bathroom doors

Very good hotel 🏨

My family descends from the area in Istanbul and at one point resided in the apartment building now turned into an upscale hotel. So Macka Palas Hotel holds a near and dear place in my heart as an Istanbulite. Arzu hanım and Leyla hanım welcomed me with open arms and provided royal treatment. I took a chance and drove up to the hotel and hadn’t made reservations in advance. They upgraded my room to a suite with steam room and bath resembling a Turkish bath. On top, they provided a price reduction that made my longer stay more affordable. Each and every staff person epitomized Turkish hospitality, grace, courtesy and professionalism. I absolutely loved every aspect of my stay here. The rooms are fully equipped and incredibly welcoming and comfortable. The house keeping maintains impeccable cleanliness and frequently replenishes toiletries, towels and snacks. The breakfast service was by far one of the best I have experienced situated within a beautifully preserved dining area which maintains the historical and architectural history of the structure. They even have a Turkish lady making fresh gözleme or crepes during breakfast. I tried most of the fine dining and loved the kappucino area. They served perhaps the best quality coffee and desserts I have savored. Their Cipriani beats the one in New York City hands down in terms of food quality, ambience and high end patrons. The hotel is located within one of the most upscale neighborhoods in Istanbul which is Macka and Nişantasi. I never got bored for one moment and could comfortably walk around late at night. The stores are upscale and put London and New York to shame honestly. Nişantaşı, Zorlu Center, İstinye Park and other high end shopping malls have surpassed New York, Paris, London and Milan in luxury goods. My neck had whiplash from window shopping. The jewelry stores were phenomenal even if one could dream of purchasing these spectacular items. It was within walking distance of major sites, museums, the Kabataş port providing ferry service to Princes Islands, and Galataport. It’s a short distance from Sultan Ahmet and the scenic shore towards more upscale areas like Bebek and Tarabya laden with wonderful cafes, shops and seafood restaurants. Staying at Macka Palas wasn’t simply a place to rest my head and store luggage. Macka Palas was an ethereal experience, upholding excellence, high quality and tradition. My stay at Macka made traveling and visiting Istanbul again an amazing experience I will never forget. I will definitely be returning and staying here again.

My husband and I being loyal Hyatt members for years were unfortunately met with one of the worst experiences we’ve had at any hotel during our stay at Park Hyatt Macka Palas Istanbul. Our complaint has nothing to do with the hotel itself, but rather, in regards to the service we have received. We had a 5 night stay at the hotel dating September 9 to September 14. Towards the end of our stay, we asked the front desk receptionist if the hotel provided laundry service. The receptionist immediately responded with a yes and told us to gather our clothes as he would send someone to collect them. We did as we were told, assuming that had there been a fee, we would be notified. We were not informed of any sort of fee or given any itemized chart detailing the prices upon handing over our clothes. Now fast forward to the day we checked out, we were met with a bill totaling to OVER 8,500 TL ($200+) for laundry services. To be exact we had a few shirts, regular pants, and some undergarments that needed to be washed but nothing of which that could have warranted such a charge. When we inquired with the receptionist on our check out date, while our Uber was waiting outside, on why we were being charged that amount, he THEN pulled out the price sheet detailing the prices. I would like to precedent the above statement by saying that we have no issue paying a fee for a service we requested. That isn’t the problem. The problem we have is with the negligence that took place by the Hyatt staff in which they failed to inform us about the exact itemized charge for laundry, resulting in a hefty bill. We anticipated a charge as we do not expect anything for free, however, we assumed it would be more of a service fee rather than an itemized bill. To give an example, it would be like going to a restaurant, and asking them if they have tea. They say yes and bring you your tea. You expect that the tea will be a charge, as nothing is ever free. But imagine when you’re met with a bill, you get charged over 4,138 TL ($100) for a single cup of tea. And when you ask why, they say they charged you for every tea leaf that was in your cup. Well had you known, wouldn’t you have asked for less tea leaves? Or just the exact amount you anticipate to pay for? This whole situation feels like extremely unfair conduct and not just misinformation, but rather deceptive behavior. We believe this is highly unfair and manipulative treatment and were definitely not expecting such behavior from staff at a reputable institution such as Hyatt. It is without a doubt, the staffs responsibility to inform guests UPON request of laundry services what the prices will be. Not after they already send their clothes. We approached the staff two times before leaving this review to express our concern about the matter but were met with dismissive, and argumentative behavior. They ultimately told us that it was our fault that we didn’t open the drawer to a desk in our room to find the itemized price sheet... a drawer we were never told to check, in order to find a price sheet we were never made aware of that even existed. Makes zero sense. They also told us that we had to have filled out a paper saying we agreed to the laundry services, which we were also never told to do nor presented. The negligence on their behalf is very clear as well as the fact that it is their fault the information was not disclosed to us, but despite the proof; they failed to take accountability and help offer a solution. Safe to say we feel scammed, disregarded, and above all, taken advantage of by the Hyatt staff with little to no regard on their behalf to fix the issue after we addressed it with them multiple times. Highly disappointed in Hyatt and the staff at Macka Palas Istanbul.

I loved my stay at this Park Hyatt. Upon arrival, Ümit Balci gave a warm welcome and showed me my room, which was stunning! The bathroom was the best part with an in room steamer and Hamam. The entire hotel has wonderful service. And wow - the gym is the best hotel gym I’ve ever seen. I also had a very relaxing muscle massage with Dewi. This hotel truly makes a trip feel like a retreat! I definitely will be staying here again whenever in Istanbul.

とにかく最高でした。客室、設備、アメニティ、朝食ビュッフェ、ルーフトップバー、プール、スタッフのホスピタリティ、すべて気に入りました。5星ホテルの名に相応しいホテルです。またイスタンブールに行く時にはここに泊まりたいです。1点だけ欲を言うと、1泊して、その翌々日にもう1泊したのですが、部屋にあった支配人からの置き手紙がまったく同じ文章でした(笑)。それは、しょうがないか(笑)。