Double DD Hotel

W pokoju hotelowym leżały śmieci niezabrane przez personel sprzątający. Również klimatyzacja nie działała przez co było niemożliwym zostać w hotelu na resztę pobytu. Recepcja codziennie powtarzała że będzie naprawiona, natomiast to nie nastąpiło. Gdy chcieliśmy otrzymać zwrot pieniędzy musieliśmy dzwonić do hotelu 5 razy. totalnie odradzam!!!

Air conditioners didn't work at all. They said they will fix tomorrow but unfortunately they didn't do anything. We had to leave hotel 2 days earlier. Inside the room it was impossible to breathe. On the drawer we saw dirty wet towels.

We had a terrible experience here. The air conditioning didn't work at all, which was unbearable at the end of July. Time and time again they assured us it would be fixed, but they failed to keep their promise every single time. To make matters worse, there was a horrible sewage smell coming from the bathroom, making showering an absolute nightmare. The room also had structural issues: a window that wouldn't close because of a broken handle, and a damaged bathroom door that wouldn't shut properly. All in all, it was a dreadful experience. After we filed multiple complaints, management promised us compensation. However, just like all their other promises, they completely failed to follow through. Stay away from this place if you want to enjoy your city trip!"

Dirty small smelly rooms in top of that broken air-conditioning at least said so..

"My stay at this hotel in Istanbul was an absolute nightmare. The air conditioning was completely broken, making the room incredibly uncomfortable. To make matters worse, the bed was infested with large bugs, and the noise from the downstairs clubs and bars on the street made it impossible to get any sleep. It was easily the worst hotel experience I've ever had. On top of everything, the shower was broken, and the towel provided looked like it was a century old. Do yourself a favor and avoid booking this hotel at all costs."

Otel cehennem gibi sıcaktı 5 gece rezerve ettiğimiz halde 2 gece zor kaldık ama temizliği güzeldi. Resepsiyonist Akif bey ilgiliydi elinden geleni yaptı sağolsun. Onun dışında banyodaki lavabo çok küçüktü ayaklarımızı ıslatmadan yüz yıkamak pek mümkün de değildi. Çıkmak zorunda kalmamak iyi olurdu ama çok sıcaktı daha fazla kalamazdık klimada sorun olduğu söylendi çözülürse çok sorun yok.

Resepsiyon görevlisi Akif'e binlerce kez teşekkür ederiz; konaklamamızı çok kolaylaştırdı. Otel çok güzel ve konumu da çok iyiydi; hiçbir sorun yaşamadık. Akif'e tekrar teşekkürler!

The room was extremely small and uncomfortable. There was not enough space to keep a suitcase open, so every time we needed something, we had to take it out, close the suitcase, and move it just to be able to walk around the room. This was very inconvenient. The bathroom also had no proper ventilation to remove unpleasant smells. The air conditioning was another major problem. Although it was set to 16°C, the room felt as if it was around 27°C. To make matters worse, the air conditioning stopped in the middle of the night. We were later told that whenever a red light starts blinking, we have to press the ON button again. This was extremely frustrating and completely unacceptable. Overall, the experience was a nightmare. I would also like to mention a staff member named Hamdan, who unfortunately showed very little experience in dealing with customers and did not handle the situation professionally. I would not recommend this hotel unless the management seriously improves the room facilities, air conditioning system, and customer service.

Ho soggiornato una settimana in questo hotel dopo il mio intervento di rinoplastica e ci tengo molto a ringraziare tutto lo staff e il proprietario per la dolcezza e le rassicurazioni ❤️🙏 mi avete fatta sentire davvero a casa, grazie di cuore

DO NOT STAY HERE. This hotel is infested with bed bugs. I found them in my first room, and when I reported it, they moved me to a second room, which was also contaminated. The hotel’s response is a complete joke. They are now claiming they 'upgraded' me to a Deluxe room, which is a blatant lie; it was the only room available at the time and was just as filthy as the first. They had the audacity to claim the second room was 'thoroughly checked,' despite the fact that I found clear evidence of infestation there as well. Management refuses to acknowledge the issue, ignores refund requests, and hides behind Booking.com. They are actively putting guests' health at risk and then gaslighting them when they complain. Do not trust their hygiene standards or their word. This is not a hotel; it is a health hazard. Save your money and your health and book anywhere else.

This hotel takes no responsibility for its guests’ problems. There was no internet throughout my entire stay. The cleanliness was terrible. The sink was so tiny that it was impossible to wash your face properly. The shower was broken, and water was spraying out from the middle of the hose. The toilet flush was also broken. Whenever you report these issues to the staff, they simply don’t seem to care and keep saying they’ll deal with it “tomorrow.” Even then, you have to remind them two or three times before they take any action regarding the problems in your room.

This is my last stay in this hotel and I would not recommend it to anyone. From my first day when the transfer driver almost threw me out of the car away from the hotel and took a picture of me without my permission, wifi that did not work during the 8 nights, I had to go out to the cafe to work, the small TV that was only a detail and a broken and deplorable decor, the towels that I had to pick up from the reception, the cleaning that I had to do under the pretext that the hotel was full... and the top floor is the driver very late and who did not show up The day of departure when I paid for the services at the beginning... I am very disappointed and frankly I regretted having booked in this hotel.