Garlon Residence

Ich war für 5 Tage in Istanbul in der Garlon Residence und war wirklich sehr zufrieden. Die Lage ist sehr lokal und ich habe mich als Frau, die alleine reist, jederzeit sicher gefühlt. Es gibt 24 Stunden Security, was sehr beruhigend war. Mein Zimmer war sehr sauber und wurde jeden Tag gereinigt. Zusätzlich wurden täglich drei Flaschen Wasser bereitgestellt. Das Team an der Rezeption war immer freundlich, hilfsbereit und hat sich um alles gekümmert, was ich gebraucht habe. Ich kann die Garlon Residence wirklich sehr empfehlen und bedanke mich nochmals herzlich für den tollen Aufenthalt!

صراحه شكراً لهم على الشقق المريحه الجميله لايوجد ازعاج او اي مشاكل الامن والراحه ممتازه شكراً للاستاذ مروان بالخصوص على التعاون و حسن الاستقبال

حقيقة قمت بالاقامة في هذا الفندق مع عائلتي لمرتين، وهذه المرة الاخيرة اقمت 5 ايام في شقة بغرفتين نوم ودورتين مياة ومطبخ مجهز، الفندق نظيف وممتاز جدا وقريب من ميدان تقسيم مشيا على الاقدام 5 دقائق وفي نفس الوقت بعيد عن الازعاج. الفندق يوفر مواقف سيارات في الطابق السفلي، قضينا وقتا ممتعا مع عائلتي، شكرا للاخت رشاء والاخ مروان على لطافتهم وعلى حسن التعامل

Lovely place to stay Very near to taskim square And even transport is very much assessable

We had an excellent stay at Garlon Residence and truly enjoyed every moment. The apartment was spotless, beautifully designed, modern, and very well equipped. Everything smelled fresh and clean from the moment we arrived. The staff were highly professional, welcoming, and always ready to help, which made our experience even more pleasant. The residence feels very safe and secure thanks to the private access roads and the security present throughout the property. The location is also excellent and convenient for visiting Istanbul. Overall, this stay exceeded our expectations and made our trip unforgettable. We would definitely come back and highly recommend it to anyone visiting the city.

ثاني مره اسكنه الغرف فيه واسعه وسعره من بوكينق مناسب والأمان فيه عالي جداً ، ويتوفر فيه مواقف لكن برسوم كل يوم 5 يورو.

Very Disappointing Stay – Definitely Would Not Recommend The only person who made any positive difference during our stay was Osman at reception. He was polite, professional, and genuinely tried his best to assist us whenever possible. If it wasn’t for him, the experience would have been even worse, and he truly deserves appreciation for his attitude and effort. Unfortunately, everything else about this hotel was extremely disappointing. Do not be fooled by the positive reviews. The worst part of our stay happened during checkout. The receptionist Marwan (tall, light-skinned, Arabic speaker) handled the situation very poorly and unprofessionally. He damaged my sister’s brand-new Guess luggage and then denied responsibility by claiming it was already damaged, which was completely false since the luggage had been purchased only one day before our departure. After that, we spoke with Rasha from Guest Relations. She acknowledged the issue and promised compensation and a resolution, but after following up multiple times after leaving the hotel, we received no response at all. Completely ignored. The problems did not stop there. The apartment was extremely noisy day and night because it is located on a busy street with constant traffic, loud disturbances, and people arguing outside late into the night. It was impossible to relax or sleep comfortably. Housekeeping was also very disappointing. Staff were often rude and careless, and basic necessities such as toilet paper and water were repeatedly not provided unless we asked multiple times. To make matters worse, the room description was misleading. We specifically booked the apartment because it was advertised — and even confirmed through chat — as having two foldable sofa beds. Once we arrived, we were told the sofas did not turn into beds at all, leaving us without the sleeping arrangements we paid for. Overall, this hotel was badly managed, misleading, noisy, and unprofessional. In my opinion, the positive reviews do not reflect the real experience, and it honestly felt like guests were encouraged to leave good reviews regardless of the actual service. I would absolutely not stay here again.

Don’t be misled by the positive reviews — our stay was very disappointing. The checkout experience alone was unacceptable. The receptionist, Marwan, damaged my sister’s brand‐new Guess luggage and then denied responsibility. Guest Relations initially promised to resolve the issue, but we never received any follow‐up or compensation. The apartment itself was also far below expectations: extremely noisy, poorly serviced by housekeeping, and not as described. The sofa beds we were promised did not exist, leaving us without proper sleeping arrangements. The only positive part of our stay was Osman, who was professional and genuinely helpful throughout. Overall, the experience was frustrating and unprofessional. I would not recommend staying here.

All the thanx to mr othman , he was very helpful . I came with my family according to mr othman reputation and he did not disappoint ☺️☺️ Room was very nice , not luxurious but very perefct for family , perfect loaction .

· The hotel consists of several buildings, some of which are undergoing construction work, which may disrupt your stay. During my stay, there was no hot water one day from the afternoon to the next. The Wi-Fi was very slow and the signal was very weak, almost none in some parts of the room. At night, a security guard in the hotel area moved under my windows, making very loud and long phone calls, which disturbed my sleep. The staff did not speak Spanish. I would also like to point out the deposit of approximately €200. In my case, I was not refunded the full amount, allegedly due to damage to the plastic handle of the kettle, which I do not agree with. Overall, the stay did not meet my expectations. The hotel is rather average. The biggest problem was when I was waiting for the transfer to the airport and was delayed by about 30 minutes due to a dispute at the reception. I was not refunded the full deposit. The hotel withheld €50 for allegedly damaging the plastic handle of the kettle, see photo. According to the hotel, the kettle is no longer usable for this reason, which I do not agree with. The most humiliating thing for me was that I did not damage this plastic part, in my opinion, but in the given situation I had no way to prove it. I do not consider the behavior of the staff during departure and in resolving this dispute to be professional. The manager, who was called to the reception, directly told me that it was not her problem that I did not speak English, even though I tried to explain everything to her through an interpreter. The same woman asked me inappropriate questions upon arrival, in my opinion, such as how it is possible that I am staying alone and where is the other person. I had the feeling that they suspected me of someone else traveling with me. Average hotel, the behavior of the staff significantly worsened my overall impression.

Firstly, the place is close to most attractions and malls. If you think it is beautiful on the pictures or website, wait until you get there. It exceeded my expectations. It is a home away from home. My family loved it. We didnt have to stress about the dirty laundry because there are washing machines in the units. Wifi is very fast and no buffering. The place is very clean and comfortable. We were welcomed by Mr Orhan with a big smile. What a gentleman. He goes an extra mile to make your check in and your stay worth it. Very patient and proffessional. Then there is Osman ans Rasha who goes out of their way to make sure you are settled. Osman carries our big bags to our apartments with love. Rasha will even call you to make sure you are happy and comfortable. If you need any help, the trio makes your life so easy you forget you are a visitor because they make you feel at home. Lastly, but not least, Mrs Ruhiyye of the cleaning team was marvelous. She keeps those apartments so squicky clean you will swear they were just built yesterday.. every single day when we returned from our sight seeing, we returned to a clean home that smelled clean and fresh. She does her work with pride and love. The security guys, sorry I forgot their names, we're also wonderful and so helpful at all times. The whole team was brilliant and it felt like we had been there for months. Thank you, thank you and thank you from the bottom of our hearts.💕 The only thing I would like to see is addition of cooking utensils like egg lifter, dish cloth to wipe when yiu are busy in the kitchen, cooking spoons, tiin and/or bottle opener for when you want to open tinn or your bottles.

Все супер. Локация, чистота и оснащение комнаты просто супер. Наша комната была во внутренней стороне, было тихо и спокойно. В 5 минут от Истекляля, близко к Галате и к порту с паромами (Kadikoy, Eminonu, трамвайная линия T1, две автобусные остановки рядом, метро мы не пользовались, но оно тоже было неподалеку). Шума ремонта уже не было. Район спокойный, безопасный, ночами мы не гуляли, за 7 дней ничего экстремального. Персонал отличный, встретили, проводили, помогли с чемоданами. Уборка наведывалась каждый день (Гюлер, Мухаммед🙏🏻спасибо за чистоту). Каждый день новые полотенца, мыло было, фен для сушки волос (достаточно мощный, но мои длинные волосы все равно не уложил😅). Пару раз меняли постельное белье, каждый день 2 бутылочки с водой, новый тапочки. Халаты, посудомойка, стиралка, плита, холодильник, очень хороший утюг и досточка👍🏻 , сейф. В нашей комнате были два маленьких балкончика. Достаточно место для хранения одежды (Вешалок 4шт). Средства для стирки одежды в комнате не было, но рядом в мини маркете есть мини пакеты с порошком, посудомойку запускали сотрудники сами❤️. В ванной есть электрическая сушилка 👍🏻. Спасибо Garlon, приезжали из Баку, очень переживали, что будет не так как обещалось, но очень рады что сделали верный выбор👍🏻 Всем советуем Такого не было, все именно так как на фото👍🏻