Dekalb Hotel Istanbul

Πολύ καλή η θέση του Εξαιρετικό το προσωπικό Τα δωμάτια ευρύχωρα και καθαρά Το συνιστώ

Wir hatten einen wirklich hervorragenden Aufenthalt in diesem Hotel und kann es nur weiterempfehlen! Schon beim Check-in wurden wir herzlich empfangen, und während unseres gesamten Aufenthalts haben wir uns rundum wohlgefühlt. Besonders hervorheben möchten wir Kerem. Seine Freundlichkeit, Professionalität und Hilfsbereitschaft sind wirklich außergewöhnlich. Egal ob es um Empfehlungen für die Umgebung, kleine Anliegen oder einfach ein nettes Gespräch ging – Kerem war immer zur Stelle und hat unseren Aufenthalt deutlich angenehmer gemacht. Die Zimmer waren sauber, komfortabel und geschmackvoll eingerichtet. Die gesamte Atmosphäre im Hotel war sehr einladend und entspannt. Dank des tollen Services – Absolut empfehlenswert!

Die Zimmer waren einfach super und hatten eine mega Aussicht. Man hat sich sofort wohlgefühlt. Das Personal war sehr aufmerksam und immer freundlich, was den Aufenthalt noch angenehmer gemacht hat. Besonders hervorheben möchte ich Kerim – er war unglaublich lieb und hilfsbereit. Vielen Dank für den tollen Service!

Besonders hervorheben möchten wir Kerem. Seine Freundlichkeit, Professionalität und Hilfsbereitschaft sind wirklich außergewöhnlich. Egal ob es um Empfehlungen für die Umgebung, kleine Anliegen oder einfach ein nettes Gespräch ging – Kerem war immer zur Stelle und hat unseren Aufenthalt deutlich angenehmer gemacht. Die Zimmer waren sauber, komfortabel und geschmackvoll eingerichtet. Die gesamte Atmosphäre im Hotel war sehr einladend und entspannt. Dank des tollen Services – Absolut empfehlenswert!

Super freundliches Personal, top Service!! Alles sauber und im guten Zustand!!!

Notre chambre a été oublié d’être faite malgré que nous ayons rencontré le sevice d’étage.

BEWARE. I have 3 incidents that need to be made known because the positive reviews are misleading. On my last night after 9 days here at this hotel, I was working late and ordered food delivery around 10pm. I had an incident the night before and did not want to walk at night. I was refused the food delivery and told to eat outside in the rain — in 8-degree weather — because the desk attendant and hotel manager claimed food delivery was not allowed at risk of fines by the municipality. I found no credible sources of such rule and this was not communicated at check in or in the house rules and the next day, another female staff member said it is because they have a restaurant on site. I stood outside of the hotel in the cold and rain late at night for my meal. But the larger disappointment was the lack of basic humanity and instead a robotic response of "it is not allowed". Absolutely shocking given what I have experienced many times of warm Turkish hospitality. I've been to Istanbul many times and this is my only negative hotel experience. I filed a complaint with Booking.com. See the attached screenshot for their response — they called it "completely unacceptable," and escalated it to the hotel. When a third-party platform has a stronger sense of guest welfare than the hotel itself, that tells you everything. ======= From Booking.com ======= Dear Guest, We sincerely apologize for the deeply frustrating and upsetting experience you encountered at the hotel last night. Being left in the rain with a paid meal, denied entry to your room, and even prohibited from eating in the reception area is completely unacceptable. We have immediately escalated your complaint to the hotel, emphasizing the severity of their failure to disclose this restriction and the significant distress it caused you. We have explicitly requested that they offer a partial refund for last night’s stay as compensation for this poor treatment. We will follow up with you as soon as we receive their confirmation. Thank you for bringing this to our attention. We are committed to ensuring your concerns are addressed appropriately and will do everything to make this right. Please do not hesitate to contact us if you need further assistance in the meantime. =============================== Follow up - The Dekalb hotel refused to take accountability for this incident and also told booking that I tried to bring a guest to the room without giving the ID even though I booked for 1 guest. I brought a friend to the hotel to show a work project and the front desk collected her ID and stated that the guest is allowed max 30 minutes. After 30 minutes, she left. However, the hotel is claiming I did not compensate them for the second guest. Wake up people. This is incredibly misleading as I was told my guest was allowed for a maximum of 30 minutes and they collected her ID. Also, on my checkout, I asked for a late check out and the hotel staff said 1pm is ok. Then at 12:30, called to harass me that I need to check out. I explained that we agreed to 1pm and they shared it is 1pm maximum. That is exactly what we agreed to, so no need for harassment. This hotel is really run more like a prison than any type of hospitality facility.

Yorumlara ve puana aldanarak İstanbul'a gelecek yabancı arkadaşım için bu oteli ben tuttum. Ancak başımıza gelen insanlık dışı olaydan sonra kapısının önünden bile geçmem artık. Otelde 9 gece konaklayan arkadaşım, son geceden bir önceki gece Kadıköy'de sarhoş biri tarafından takip edildi ve ciddi stres yaşadı. Bu sebeple son gece dışarı çıkmak yerine Yemeksepeti'nden yemek söyledik. Yemek geldiğinde resepsiyon buna izin veremeyeceklerini, üstelik bunun belediye tarafından yasaklandığını iddia etti. Olanı telefonda açıklayıp bir insanlık kıvılcımı beklerken aldığım yanıt yalnızca 'izin veremeyiz' oldu. 'Öneriniz nedir?' dedim. 'Bizim restoranımız var, orada yiyebilir' dediler. 'Ama yemek şu an geldi, ne yapalım, çöpe mi atalım?' dedim. 'Dışarıda yiyebilir' dediler. 😊 Dışarısı 8 derece ve yağmurluydu.. Kulaklarıma inanamadım. Nuh dediler peygamber demediler. Bu olay beni bir Türk olarak gerçekten utandırdı.

The Dekalb Hotel is a great property in a superb location. I would recommend the Kadikoy neighborhood to anyone visiting Istanbul who isn’t afraid of using public transit. You are a short ferry ride or metro ride away from all the historical sites in Sultanahmet and it’s totally worth it to have an authentic and more affordable experience. The hotel was extremely clean, comfortable, and beautifully decorated; however, what really stands out a part from the location is the warm and welcoming staff. Mohammet, Enes, and Kereem went above and beyond to help me navigate public transit- even walking me to the bus stop so I didn’t get lost. Most importantly, I enjoyed many lively conversations with them, making my stay extra memorable. As a solo female traveler, I was especially grateful for their warm and friendly disposition and looked forward to seeing them in the mornings and evenings in between sight seeing. This hotel is excellent bang for your buck with wonderful staff in a perfect location right across the street from the ferry and metro stop. You can’t ask for anything better! Very minor but just fyi, you can hear live music playing somewhat loudly from your room as you’re close to some bars. I easily fell asleep but you may want to bring ear plugs if you’re a light sleeper.

Comfortable and clean room in a good location, however because of my negative experience with staff, I do not recommend. On my last night after 9 days here at this hotel, I was working late and ordered food delivery around 10pm. I had an incident the night before and did not want to walk at night. I was refused the food delivery and told to eat outside in the rain — in 8-degree weather — because the desk attendant and hotel manager claimed food delivery was not allowed at risk of fines by the municipality. I found no credible sources of such rule and this was not communicated at check in or in the house rules and the next day, another female staff member said it is because they have a restaurant on site. I stood outside of the hotel in the cold and rain late at night for my meal. But the larger disappointment was the lack of basic humanity and instead a robotic response of "it is not allowed". Absolutely shocking given what I have experienced many times of warm Turkish hospitality. I've been to Istanbul many times and this is my only negative hotel experience. I filed a complaint with Booking.com. See the attached screenshot for their response — they called it "completely unacceptable," and escalated it to the hotel. When a third-party platform has a stronger sense of guest welfare than the hotel itself, that tells you everything.

Das Hotel befindet sich unmittelbar in der Nähe der Fähren in Kadıköy. Weil das Hotel so zentral liegt, sind die ganzen Geschäfte perfekt zu Fuß zu erreichen. Kadıköy ist ohnehin eine Stadt, in der man sehr viele verschiedene kulinarische Köstlichkeiten findet. Der Manager Herr Oğuz und die Mitarbeiter sind sehr freundlich. Man kann mit ihnen ohne Probleme auf Englisch, Deutsch oder Französisch kommunizieren. Das Hotel ist sehr edel eingerichtet und verfügt über eine ausgezeichnete Küche, wo man ohne Bedenken frühstücken oder zum Abend essen kann. Ich bin sehr positiv überrascht von diesem Hotel wo man so sich wie zu Hause fühlt und kann es jedem Istanbul-Urlauber empfehlen. Ich werde bestimmt wiederkommen. Danke an die Belegschaft und Herrn Oğuz. Es war alles Gut 👍🏻Es gibt nix zu beanstanden

На 1-2 ночи нормальный вариант для остановки, особенно если вам не нужно ездить в "основную" часть города. Из аэропорта Сабиха конечная станция метро, метро буквально в паре минут ходьбы. Отель чистый и новый. На ресепшене есть русскоговорящие сотрудники. Правда, сначала сказали, что wi-fi без пароля, потом оказалось, что нужно ехать на ресепшен получать пароль. В санузле есть все необходимое, есть тапочки и халаты. На письменном столе чайный уголок и вода. Есть сейф. Возможно, кому-то будет важно: номера с окончанием на 5 (у меня был 105) выходят на стену с трубами вентиляции, без вида. Если окна не открывать, то шума не слышно. Завтраки я не брала, не могу оценить.