Отзыв №1
Публикация 2026-07-27
Unsupportive management and an unsafe property that showed no care after a preventable injury. My parents with us stayed at Meroddi Pera Hotel in Istanbul our wedding on 1 July. The location close to Galata was good. The toilets sometimes smelled, but the critical issue was on 4 July: after rain, the floor inside the hotel entrance was wet and completely unmarked. My mother slipped, suffered a fractured ankle that later needed surgery with screws and a plate, and we had to cut the stay short so she could fly home for treatment. I asked the hotel to send someone to the hospital to assist with Turkish translation (paramedics could not speak English); they refused. Despite having paid until 8 July, they refused to give any refund for the unused nights and the hotel would not consider any compensation or support related to the accident on their premises. The combination of a clearly hazardous unmarked wet floor and total refusal to help left us with a serious injury, extra costs, and zero accountability from the property.