Публикация 2025-09-16
Stayed here a few months ago for a friends trip and overall the hotel itself was okay, with a decent normal room for our first night. The problem started when I booked two rooms — one for my friends and one for me and my girlfriend — specifically choosing a room with an open jacuzzi bath in front of the bed, as shown in the booking pictures. When we arrived, we were given a very small room that looked nothing like the photos. At reception, we were told our booked room didn’t exist and that the small room we were given was the only one available. The next morning, a different receptionist was also unaware of the room type we booked, even after I showed our confirmation email. They had to call the operations manager, who minutes later opened a sliding door next to his office — and there was the exact room from the pictures. He asked if we wanted to move there, but it felt awkward and offered no privacy, being right beside the office. I then asked for a refund for the difference in room rates (over €200), but was told to email reservations as they couldn’t help at the desk. Since it was a friends trip, we decided not to let it ruin our time. However, two days later the hotel was suddenly divided into two separate parts with no explanation. We were panicked and confused, as no one had told us about any renovations or plans to split the hotel. Overall, the hotel could have been fine, but the handling of the room booking, lack of transparency, and poor communication left us feeling disappointed and misled.
Google Maps