Park Hyatt Istanbul - Macka Palas

Публикация 2026-07-30

It should be hyatt place . Not park hyatt Staff not trained . Rude Dirty . Not managed . Not worth money Pool dirty small Food disaster

Публикация 2026-07-29

they will charge huge amount to ur credit card some days after ur check out never give them card info they confirmed my room is no problem and i cleared all bill at check out and they billed 350 pound to my card 3days later without any invoice of my sign .or any damage of my room its how they make money in their hotel as they dont have enough guest

Публикация 2026-07-29

사기꾼 호텔입니다 절때 카드 디포짓 걸지말고 현금으로하세요 체크아웃후 자기맘대로 몇십 몇백만원차지해요 이런식으로 돈버는듯 절때 신용카드를 건내주지마세요!!! never ever give them ur credit card number they charge huge amount some days after check out i had to go th dispute process with card company they confirmed my room has no problem 사기 호텔 사기 호텔 사기 호텔 사기 호텔

Публикация 2026-07-28

They lost shampoo and communal area and they charged 500 usd to my card Again . Its my not my room . They lost it on common area Its totally national scam hotel Do not give ur credit card infor to this hotel Its reported police and on diapute now . Scam hotel Dont go

Публикация 2026-07-28

사기 호텔. 절때 신용카드 정보 넘겨주지마세요 체크아웃후 카드로 이것저것 거의 70만원 청구함 (방에 문제없고 무슨 공용공간에 분실 이런걸로 discussion 이런거없이 no invoice로 그냥 지맘대로 청구하는데 손님도없더만 이런식으로 돈버는듯 hyat계열 직접 관리아니고 지역자체 관리라서 지맘대로임 숙소 수준도 딱 regency 수준

Публикация 2026-07-26

Absolutely amazing local amazing place amazing staff and service

Публикация 2026-07-24

Outstanding Service and Unforgettable Spa Suite Experience We recently stayed in a Spa Suite at the Park Hyatt Istanbul, and the entire experience exceeded our expectations. The suite itself and the hotel facilities are top-notch—spacious, impeccably clean, and designed for ultimate relaxation. The entire staff throughout the property is warm, courteous, and genuinely attentive. However, the standout highlight of our stay was the phenomenal service we received during breakfast. Two team members, in particular, went far above and beyond their duties to make our mornings truly special: * Erding: In addition to crafting wonderful custom crepes with a smile, Erding's hospitality was unmatched. He thoughtfully surprised us with delicious dry fruits and authentic Turkish delight to take home—a wonderful touch that made us feel so valued. * The Bakery Counter Attendant: (I unfortunately didn't catch her name!) She was an absolute delight every single morning, ensuring I had a daily supply of the most incredible, delicious Turkish milk jam. Pipping hot smit and she even shared the best way to eat it with cream and honey Both of them brought such glowing, encouraging energy and positive spirits to the room. Their warmth set the tone for our entire day and truly elevated our stay from great to extraordinary. If you are visiting Istanbul, the Park Hyatt is a fantastic choice, and the exceptional hospitality of the breakfast team makes it a place we will gladly return to. Thank you for making our trip so memorable!

Публикация 2026-07-18

I booked the Magic Table experience to celebrate my husband’s birthday. The last thing I expected from a property such as Park Hyatt was to find a hair in the burrata served at the beginning of the evening.We immediately informed the staff. The plate was taken away and an apology was offered, but no further action was taken. Under normal circumstances, this is the kind of incident that would have made me leave immediately. However, because it was my husband’s birthday and this experience was my gift to him, I chose not to make a scene and tried not to ruin the evening.Unfortunately, the situation disturbed me so much that I later had to go to the restroom and vomit. I informed the staff about this as well.When the bill arrived, we raised the issue again. The gentleman assisting us contacted management twice on our behalf. Although we confirmed that the kitchen was operated by Park Hyatt, we were told that no adjustment to the bill or meaningful compensation would be offered. The only suggestion was a discount code for a future visit. We explained that after such an experience we had no intention of returning, and that any discount code would only be passed on to friends.Mistakes can happen anywhere. What disappointed us was not only the hygiene issue itself, but the way it was handled afterward. From a hotel operating under the Park Hyatt name, I expected a far more professional and guest-focused response.

Публикация 2026-07-18

Amazing experience at this hotel. Top level hospitality started with them arranging transportation from airport very swiftly and greeting us with flowers. Made it very easy to request things from staff by having concierge at your fingertips via WhatsApp. Rooms were stunning and preserved historical architectural details. Pool was lovely for a nice swim in the morning ahead of shopping in the neighborhood. Was a pleasant surprise when I realized you have Cipriani and Nusret within the hotel. Would highly recommend and plan to use this as my base in Istanbul for the future.

Публикация 2026-07-14

Very disappointing experience with Park Hyatt Istanbul Maçka Palas. I chose this hotel because of the reputation of the Park Hyatt brand and the level of service expected from a luxury property. Unfortunately, the way this situation was handled was extremely disappointing. An honest mistake was made when the reservation dates were entered incorrectly. As soon as we realized the error, American Express Customer Service contacted the hotel on our behalf to explain the situation. We also made a new reservation and stayed at Park Hyatt Istanbul Maçka Palas during our actual travel dates for the same number of nights. Despite this, the hotel kept the original reservation active, processed it as a no-show, and charged us for those nights without considering the circumstances or the fact that we were actual guests who stayed at the property. I personally contacted and emailed multiple managers seeking a fair resolution, but unfortunately, no one was willing to review the situation or provide a satisfactory solution. This lack of understanding and customer care was the most disappointing part of the experience. I understand that policies exist, but true luxury hospitality is also about empathy, flexibility, and taking care of guests when honest mistakes happen. Unfortunately, this experience made us feel that the policy mattered more than the guest relationship. A luxury hotel is not only defined by its location and facilities, but by how it treats its guests when challenges arise. I hope Park Hyatt Istanbul Maçka Palas reviews this approach, as this experience did not reflect the level of service expected from such a prestigious brand.

Публикация 2026-06-30

فندق رائع مريح استقبال وترحيب من اروع ما يكون اشكر ليلى في الاستقبال على الترحيب الاكثر من رائع و ابتسامتها اللطيفه ٤ ليالي مريحه لي ولابنائي اشكرهم جميعاً مكان الفندق هاديء مشي الى شارع نشانتشيه بحيث نتسوق ثم نرجع نرتاح في الفندق ثم نكمل تسوق لم نحتج الى سياره تاكسي فيه نظيف يوفرون الثلج و البلايستيشن اي وقت المسبح ليس بعميق.

Публикация 2026-06-29

We had a wonderful stay at Park Hyatt Istanbul. From the moment we arrived, the experience was outstanding. A special thank you to Ümit for providing such a warm, professional, and welcoming check-in experience. We were also delighted to receive both an early check-in and a late check-out, which made our short stay even more enjoyable. The service throughout the hotel was excellent, with the turndown service being especially thoughtful and attentive. It’s rare to see such consistent hospitality. Our only regret is that we stayed for just one night. We will definitely be back on our next visit to Istanbul

Публикация 2026-06-25

Best hotel ever, even before arriving the room was clean and ready for me and my baby from baby bassinet and baby shampoo and a small gift for the baby , the hotel is baby friendly and everything was perfect and the staff were very friendly and helpful and I'll be glad to be back again

Публикация 2026-06-23

Anyone visiting Istanbul should look no further. I always do long research before choosing hotels and this hotel exceeds all expectations. Wonderfully located, the hotel is gracious and luxurious and offers a very competitive rate compared to hotels of similar calibre in the city. The rooms are very spacious and beautifully appointed with luxurious bathrooms, generous cupboard space, wooden floors/carpets and opening windows and french doors to allow fresh air. Practical light switches next to the bed allow for control of all lights. The breakfast is quite special with a charming lady making tradition flatbreads and a vast selection of hot breakfast choices .The bar on the roof offers beautiful views and a stylish environment. The gym is without doubt the best gym I have experienced at a hotel. Lovely pool area and a few restaurants to choose from . The foyer is lovely with added seating to relax in. All just gracious and a very comfortable treat. Now for the team. The best service I have had at any hotel and I have travelled the world through. My thanks to Arzu and Ebru for their kind assistance with a few requirements and their ongoing input, kindness and pure professionalism. But to all the team, from reception, at the entrance, concierge , breakfast team, brilliant housekeeping and all the staff we had the pleasure to interact with, as a person who has been in the service industry for many decades , it was an honour to stay at your hotel and experience such exceptional professionalism, friendliness and devotion to your careers .

Публикация 2026-06-21

The Park Hyatt - Maçka Palas : THE BEST HOTEL I've had the pleasure of staying in, from amazingly hospitable staff to the Beautiful Environment - I cannot fault anything. ❤️❤️❤️ Obviously there is wear and tear. It's a busy hotel with all types of guests staying in it. Staff are the best I have encountered in a hotel ever. I myself have been and still am in Hotels and Hospitality since 1996. I cannot Fault anything or anyone. WELL DONE.... You should be Proud.

Публикация 2026-06-12

We initially thought on the internet the room looks a bit old , so we were afraid it being terrible. HOWEVER THIS IS THE BEST HOTEL IN ISTANBUL. So far in this trip we tried : St regis Ritz carlton Mandarin oriental Soho house Jw marriot Peninsula And this is the only hotel that offers classy luxury hospitality services. Check in was super polite and correct. The check in felt personalised. Room service is super fast. AC was working perfectly! Asked technician to help for screen mirroring, concierge team sent technician straight away. Just AMAZING. I highly recommend this hotel.

Публикация 2026-06-02

We had a wonderful stay at this hotel. The location is excellent and very close to most of the main tourist attractions, making it easy to explore the city. The service was outstanding, and the staff were always friendly and helpful. I would especially like to thank Mr Umut for his warm welcome and exceptional hospitality. He went above and beyond to make our stay comfortable and enjoyable. I highly recommend this hotel and would definitely stay here again.

Публикация 2026-05-31

Beautiful hotel located in beautiful area of Istanbul. I arrived at 2pm (slightly early). Room was not ready, but front desk staff, named Ata, worked hard to find an option and also provide upgrade! The room was super luxurious and cozy. I’m sad I only was able to stay for 1 night due to my work trip. All the staff were very helpful. Breakfast was clean and beautifully presented with wide variety of options. Definitely would recommend this hotel!

Публикация 2026-05-30

Park Hyatt Istanbul is simply outstanding. Ruhi at the front desk personally took us to our spa suite and gave us a full walkthrough — incredible first impression. The attention to detail here is unmatched. During turndown service, the team noticed I was reading a book and left a personalized Park Hyatt bookmark in it. Never experienced anything like that before. Our spa suite had a private steam room — completely unique compared to any other suite we have stayed in. Breakfast was superb — great selection, attentive service. Location is perfect for the European side of Istanbul, walking distance to high-end shopping and a short taxi ride to Kabataş tram for easy access to Hagia Sofia, Blue Mosque, Grand Bazaar, and Spice Bazaar. Beautiful spa, pool, and fitness center round out a truly complete luxury experience. If you are staying in this part of Istanbul, this is the only hotel you need. Highly recommended!

Публикация 2026-05-27

الفندق جميل والافطار لذيذ ومتنوع ويوجد بالافطار سيدة تحضر الفطائر الساخنة وأشكر الاستاذ أديب على الاستقبال 🙏

Проживание 2026-05-23 · Публикация 2026-05-25

Fantastic stay at the Park Hyatt Istanbul. From check-in to check-out, it was a pleasure to be staying here. The room (Park Suite) was fabulous, the spa area and massage I had were both excellent and the breakfast offering was abundant and absolutely delicious. I would not hesitates to come back to this hotel to enjoy its wonderful service in a lovely location.

Публикация 2026-05-19

Das Hotel war sehr bequem mit großzügigen Zimmern und sehr gut gelegen. Frühstück war sehr gut und nicht überladen. Spa Bereich eher klein aber völlig ausreichend für eine Stadtreise. Das Personal war absolut professionell und ausnahmslos alle sehr nett.Vor Allem Herr Mostafa an der Rezeption sehr nett, höflich und zuvorkommend. Dankeschön an dieser Stelle.

Публикация 2026-05-14

Boutique feel 5 stars hotel in a great location that’s is walkable and central to great bars and nightlife. Treated well as Hyatt Member.

Публикация 2026-05-14

Great location next to shopping area The staff were so happy to help and have perfect standards

Публикация 2026-05-12

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