Park Hyatt Istanbul - Macka Palas

Проживание октябрь 20 · Публикация Дата отзыв · Номер Делюкс с кроватью размера «king-size»

Most impeccable hotel and the staff are very friendly professional and accommodating. No sea views

Проживание октябрь 20 · Публикация Дата отзыв · Номер с кроватью размера «king-size»

Location No bathroom doors

Публикация 2025-09-27

Very good hotel 🏨

Публикация 2025-09-25

My family descends from the area in Istanbul and at one point resided in the apartment building now turned into an upscale hotel. So Macka Palas Hotel holds a near and dear place in my heart as an Istanbulite. Arzu hanım and Leyla hanım welcomed me with open arms and provided royal treatment. I took a chance and drove up to the hotel and hadn’t made reservations in advance. They upgraded my room to a suite with steam room and bath resembling a Turkish bath. On top, they provided a price reduction that made my longer stay more affordable. Each and every staff person epitomized Turkish hospitality, grace, courtesy and professionalism. I absolutely loved every aspect of my stay here. The rooms are fully equipped and incredibly welcoming and comfortable. The house keeping maintains impeccable cleanliness and frequently replenishes toiletries, towels and snacks. The breakfast service was by far one of the best I have experienced situated within a beautifully preserved dining area which maintains the historical and architectural history of the structure. They even have a Turkish lady making fresh gözleme or crepes during breakfast. I tried most of the fine dining and loved the kappucino area. They served perhaps the best quality coffee and desserts I have savored. Their Cipriani beats the one in New York City hands down in terms of food quality, ambience and high end patrons. The hotel is located within one of the most upscale neighborhoods in Istanbul which is Macka and Nişantasi. I never got bored for one moment and could comfortably walk around late at night. The stores are upscale and put London and New York to shame honestly. Nişantaşı, Zorlu Center, İstinye Park and other high end shopping malls have surpassed New York, Paris, London and Milan in luxury goods. My neck had whiplash from window shopping. The jewelry stores were phenomenal even if one could dream of purchasing these spectacular items. It was within walking distance of major sites, museums, the Kabataş port providing ferry service to Princes Islands, and Galataport. It’s a short distance from Sultan Ahmet and the scenic shore towards more upscale areas like Bebek and Tarabya laden with wonderful cafes, shops and seafood restaurants. Staying at Macka Palas wasn’t simply a place to rest my head and store luggage. Macka Palas was an ethereal experience, upholding excellence, high quality and tradition. My stay at Macka made traveling and visiting Istanbul again an amazing experience I will never forget. I will definitely be returning and staying here again.

Публикация 2025-09-21

My husband and I being loyal Hyatt members for years were unfortunately met with one of the worst experiences we’ve had at any hotel during our stay at Park Hyatt Macka Palas Istanbul. Our complaint has nothing to do with the hotel itself, but rather, in regards to the service we have received. We had a 5 night stay at the hotel dating September 9 to September 14. Towards the end of our stay, we asked the front desk receptionist if the hotel provided laundry service. The receptionist immediately responded with a yes and told us to gather our clothes as he would send someone to collect them. We did as we were told, assuming that had there been a fee, we would be notified. We were not informed of any sort of fee or given any itemized chart detailing the prices upon handing over our clothes. Now fast forward to the day we checked out, we were met with a bill totaling to OVER 8,500 TL ($200+) for laundry services. To be exact we had a few shirts, regular pants, and some undergarments that needed to be washed but nothing of which that could have warranted such a charge. When we inquired with the receptionist on our check out date, while our Uber was waiting outside, on why we were being charged that amount, he THEN pulled out the price sheet detailing the prices. I would like to precedent the above statement by saying that we have no issue paying a fee for a service we requested. That isn’t the problem. The problem we have is with the negligence that took place by the Hyatt staff in which they failed to inform us about the exact itemized charge for laundry, resulting in a hefty bill. We anticipated a charge as we do not expect anything for free, however, we assumed it would be more of a service fee rather than an itemized bill. To give an example, it would be like going to a restaurant, and asking them if they have tea. They say yes and bring you your tea. You expect that the tea will be a charge, as nothing is ever free. But imagine when you’re met with a bill, you get charged over 4,138 TL ($100) for a single cup of tea. And when you ask why, they say they charged you for every tea leaf that was in your cup. Well had you known, wouldn’t you have asked for less tea leaves? Or just the exact amount you anticipate to pay for? This whole situation feels like extremely unfair conduct and not just misinformation, but rather deceptive behavior. We believe this is highly unfair and manipulative treatment and were definitely not expecting such behavior from staff at a reputable institution such as Hyatt. It is without a doubt, the staffs responsibility to inform guests UPON request of laundry services what the prices will be. Not after they already send their clothes. We approached the staff two times before leaving this review to express our concern about the matter but were met with dismissive, and argumentative behavior. They ultimately told us that it was our fault that we didn’t open the drawer to a desk in our room to find the itemized price sheet... a drawer we were never told to check, in order to find a price sheet we were never made aware of that even existed. Makes zero sense. They also told us that we had to have filled out a paper saying we agreed to the laundry services, which we were also never told to do nor presented. The negligence on their behalf is very clear as well as the fact that it is their fault the information was not disclosed to us, but despite the proof; they failed to take accountability and help offer a solution. Safe to say we feel scammed, disregarded, and above all, taken advantage of by the Hyatt staff with little to no regard on their behalf to fix the issue after we addressed it with them multiple times. Highly disappointed in Hyatt and the staff at Macka Palas Istanbul.

Публикация 2025-09-19

I loved my stay at this Park Hyatt. Upon arrival, Ümit Balci gave a warm welcome and showed me my room, which was stunning! The bathroom was the best part with an in room steamer and Hamam. The entire hotel has wonderful service. And wow - the gym is the best hotel gym I’ve ever seen. I also had a very relaxing muscle massage with Dewi. This hotel truly makes a trip feel like a retreat! I definitely will be staying here again whenever in Istanbul.

Публикация 2025-09-15

とにかく最高でした。客室、設備、アメニティ、朝食ビュッフェ、ルーフトップバー、プール、スタッフのホスピタリティ、すべて気に入りました。5星ホテルの名に相応しいホテルです。またイスタンブールに行く時にはここに泊まりたいです。1点だけ欲を言うと、1泊して、その翌々日にもう1泊したのですが、部屋にあった支配人からの置き手紙がまったく同じ文章でした(笑)。それは、しょうがないか(笑)。

Проживание 2025-09-12 · Публикация 2025-09-16

Great hotel. Location is perfect. Quiet and everything accessible, super attentive staff. The building is an architectural gem, super experience!

Публикация 2025-09-08

الهدوء والفخامة معاً بالأضافة الى النظافة عندك في الغرفة ورقتين داخل الغرفة اذا كنت لاتريد الأزعاج مثل أن يقوموا بتنظيف الغرفة او احضار الماء فعلق ورقة عدم الأزعاج على الباب فهم ملتزمون بذلك واذا أردت ترتيب الغرفة فعلق ورقة طلب الترتيب اشكر الأخت ليلى المغربي على حسن التعاون والأخلاق موظفة في الأستقبال

Проживание сентябрь 2 · Публикация сент. 2025

Обслуживание в отеле безупречно — от стойки регистрации до швейцаров, звонарей и домработниц, все выходят за рамки. Ты действительно чувствуешь себя как дома, даже находясь далеко от дома. Номера просторные и продуманный дизайн, как и ванные комнаты. Гостеприимство невероятное, с множеством превосходных ресторанов, чтобы насладиться на территории. Расположение выдающееся, что позволяет вам в полной мере ощутить и наслаждаться местной жизнью, как истинный стамбульец.

Проживание сентябрь 2 · Публикация Дата отзыв · Номер с кроватью размера «king-size»

Location, staff were outstanding especially mustafa at reception, breakfast team and concierge. Excellent treatment and overall service. Location is in the best area for shopping and not that crowded, their gym is very Modern. A bit of old fashioned rooms, their bathroom has zero privacy with a glass door that doesn’t close 100%. Connecting doors can funnel some sounds from neighbors.

Проживание сентябрь 2 · Публикация сент. 2025

Очень хороший бутик-отель и хороший расположен. Но у меня недавно был очень плохой опыт работы с персоналом в Check, и, к сожалению, этот отель не заботится о том, как обращаться с членами Globalist. Поэтому я рассмотрю различные отели в Стамбуле, которые заботятся о лучших клиентах.

Проживание сентябрь 2 · Публикация Дата отзыв · Номер с кроватью размера «king-size»

Very good hotel staff The hotel needs to be renovated. The cleaning is poor, with lots of dust, food crumbs, and other debris. We were constantly sneezing from the dust. The hotel's price is highly inflated

Публикация 2025-08-30

We had an amazing experience at this hotel. The location was perfect—much quieter than Sultanahmet, yet still close to all the major tourist attractions. The Greek restaurant inside the hotel was fantastic, and there were plenty of excellent dining options in the surrounding area as well. The room service, food, and drinks were all top-notch, and the rooms themselves were clean, comfortable, and authentically designed. What truly made our stay special, however, was the staff. Everyone was incredibly helpful and friendly, and a special thanks goes to Şenol Bey for going above and beyond to make our stay memorable. I highly recommend this hotel to anyone looking for a peaceful alternative to Sultanahmet while still staying within easy reach of Istanbul’s must-see sights.

Публикация 2025-08-25

I had an amazing experience at Park Hyatt Macka Palas. It is perfectly located in one of the most posh neighborhoods in Istanbul. Surrounded by top restaurants and great shopping. The rooms are beautiful and the staff is amazing. Special thanks to Leyla Kiper who went above and beyond to make our stay, celebrating my wife’s birthday, special. I would highly recommend staying here for those looking for a luxurious time in Istanbul.

Публикация 2025-08-25

Amazing hotel and staff. Having a steam room in the suite was a dream. Nice spa and breakfast was consistently top notch. The onsite restaurants were worth dining at.

Публикация 2025-08-15

Loved my stay at Park Hyatt Istanbul – Nişantaşı. Special thanks to Mustafa at the reception for his warm welcome and outstanding service!

Публикация 2025-08-12

We would never leave a 1 star review to businesses but this place well deserved. Little more than a year ago we purchased packages for their SPA service as a gift to our business partner and in the middle of the day, when she was done with her first SPA package someone showed up and requested a payment for something already paid for. Our guest was told by us that everything was paid already. Once she paid, as requested by employees, she didn’t use the other packages and left the hotel. When we talk to management they just refund her money back to her account and they didn’t want to apologize or offer her another day at SPA. Extremely bad customer service. and they think that refunding money would solve the problem. They didn’t care about arrangements, emails, our and our guest’ time. We wouldn’t step in this hotel as long as this management and/or this mentality running that place.

Публикация 2025-08-12

I can’t how this hotel doesn’t have 5 stars! If i could i would put 10 stars! The service was perfect and the staff was very kind. We enjoyed and had a magnificent stay! Thanks for all what you did for us 🙏🏻

Проживание 2025-08-08 · Публикация 2025-08-11

Great place with excellent service.

Проживание 2025-08-06 · Публикация 2025-08-10

All the experience the staff the property and all

Проживание август 202 · Публикация авг. 2025

Я останавливался в этом прекрасном отеле (номер # 311 ) с тремя друзьями в течение трех ночей между 8 – 11 августа , и это превзошло все мои ожидания – особенно когда дело дошло до обслуживания и человеческого прикосновения. Вот лишь некоторые из замечательных сотрудников, которые сделали наше пребывание незабываемым: Арзу, который встретил нас самым теплым образом; Сама, стажер, который был невероятно милым и сговорчивым; и Зейнеп, который заботился о нас с исключительным вниманием за завтраком и весь остальной прекрасный персонал в этом прекрасном месте. Молодец и спасибо

Проживание 2025-08 · Публикация 2025-08-27

Неприметный вход в отель совершенно не дает представления о великолепии, скрывающемся за его стенами. Это отель уровня Park Hyatt, где внимание уделяется каждой детали. Очень просторные номера, оснащенные люксовыми принадлежностями и всеми необходимыми удобствами. Исключительно дружелюбный, отзывчивый и заботливый персонал. Тренажерный зал находится буквально на совершенно ином уровне. И, даже не осознавая этого, вы обнаружите, что рестораны вроде Nusr-ET, Cipriani и им подобные, также являются частью вашего отеля. Великолепно! Великолепно! Великолепно!

Проживание август 202 · Публикация Дата отзыв · Номер с кроватью размера «king-size»

Park Hyatt Macka Palace is our second home literally. We love the place, the ambiance, and most importantly the Hyatt Family!! Always looking forward to coming back Private, very welcoming, very attentive,friendly, homey.

Проживание август 202 · Публикация Дата отзыв · Номер с кроватью размера «king-size»

Great Location Great and kind staff Specail Thanks to Leylah for her help and kind support Hotel Lobby need new decoration and furniture