Публикация 2025-12-20
It’s a good place, but there is one big problem - cigarette smoke. I don’t smoke, so I notice cigarette smells very easily. And in the evenings and at night time, somehow cigarette smoke comes into the non-smoking rooms. I even woke up at night because of it. At first, I thought a neighbor was smoking, so I asked to change my room. The staff changed it without any problems, which was so nice. But in the new room everything happened again, I still couldn’t sleep because of the smoke. I don’t know how the smoke gets into non-smoking room at night, but it’s a real problem and makes it hard to sleep. Dec 20.2025 Hotel provided breakfasts! Such a wide variety of dishes, fruits, and desserts. Everything is very delicious and beautifully presented. The customer service is excellent! All the hotel staff are attentive and respectful. I would like to give special thanks to Arif, who cleaned my room every time and was always ready to do more whenever I asked for any assistance. Everything here is cool, the only downside is cigarette smoke. But after my complaint, they really tried and almost resolved the issue, so at night the smoke did not get into my room, and I was able to sleep. However, in the morning and during the day, the smoke still bothered me sometimes What I really appreciated was that a lady from the service team (I don’t remember her name) checked on me several times and did her best to help to resolve the smoke problem. The housekeeping manager and other staff members were also very supportive. Thank you to everyone. But I just wish that non-smoking guests of your hotel do not face this kind of problem during their vacation or business trip. *** I also had one more issue. I was expecting a friend to visit me for a couple hours, so I called the front desk to let them know, so they let her in. However, I was told that I would have to pay extra for visitor. I have never experienced this before, and it really surprised me.
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