YOTELAIR Istanbul Airport, Duty free - International Transit area

Публикация 2025-11-05

очень удобно при долгой пересадке. не надо выходить из зоны посадки. очень тихий спокойный никого и ничего не слышно, можно спокойно отдохнуть перед вылетом. вылет был рано утром встал и спокойно за пять минут дошел до гейта. удобно. но очень дорого

Публикация 2026-06-03

Very convenient! Rooms are perfect for sleep & rest during long layovers. Comfortable beds. Rooms were quiet. Room lighting was a bit odd; multiple color options, not sure why that would be needed. Quick/easy check in. 1st stay we had a reservation, on the way home we didn't, but still able to get the same room with King size bed, full bathroom & TV.

Публикация 2026-04-04

Needing to be comfortable during a 22 hour transit at Istanbul Airport, research of accommodation options showed Yotelair as the best available. Our experience bore this out. Our room was effectively sound-proofed and very dark - ideal for daylight hour sleeping for circadian rhythm adjustment. The beds were very comfortable; the shower to die for (good towels too) and the provision of multiple USB charging points reinforced the benefits of the room. A great stay and good value.

Публикация 2026-03-18

First time and it was perfect for my 16 hour stay over at the instanbul airport. The room was comfortable had everything I needed for a short stay. Room was clean, bed comfortable, excellent WiFi and hot water for shower. Since I had club room access with Turkish air I dropped my bag and went there for dinner and return to catch up on email and go to bed. Easy check out for my early fight and well rested.

Проживание 2026-02-19 · Публикация 2026-03-01

Rummet var rent och fräscht. Sköna sängar, mörkt och tyst vilket gav oss en bra nattsömn. Trevlig personal och snabbt och effektiv incheckning.

Публикация 2026-06-15

Thanks to Ulas. He was very helpful to us. He suggested payment methods, and we quickly went to our room.

Публикация 2026-06-01

Excellent service at front desk and help solving a problem.

Публикация 2026-05-10

Serkan was great to work with! Super helpful after having to deal with Turkish airlines. So kind and helpful

Проживание 2026-01-02 · Публикация 2026-03-25

Helpful staff. I was able to check into my flight early due to their assistance and check my bags early. Room was ready when I arrived. I was able to sleep, shower, watch TV and relax. Breakfast inside the hotel is excellent - the hotel restaurant/bar overall is very good. In general the staff is helpful, smart and quick to problem solve. It's pricey but I'd stay here again when I have a long layover.

Публикация 2026-03-13

My experience with the customer service at YOTELAIR inside Istanbul Airport was extremely disappointing. We were traveling with children during a long overnight layover and had contacted the hotel in advance trying to plan for a short rest. The responses we received were unclear and did not accurately explain the policies or options available upon arrival. When we arrived at the hotel desk late at night, we learned that the only option for a family was an extremely expensive full family room, around €500, with no practical short-stay options available. The smaller sleep cabins could not be used with children, something that was not clearly communicated beforehand. This left us in a difficult situation after midnight with very limited alternatives. What made the situation worse was the lack of helpfulness from the staff. Instead of offering practical solutions or guidance for transit passengers, the interaction felt transactional and dismissive. For an airport hotel that specifically serves travelers in transit, better communication and clearer policies would make a huge difference. For the price being charged, the level of customer service did not meet expectations. Travelers with families should be aware that short-stay options may not be available and that customer support may not provide clear guidance in advance.

Проживание март 2026 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

The fact that it’s in the airport It’s highly deceptive, when I booked the cabin it was proposed as an option within the hotel. When I arrived at the hotel I was told that I would have to go upstairs to the cabins, if I wanted to stay in the hotel that I would need to upgrade. This is an extraordinarily expensive play fort, as you can hear the entire airport when you’re sleeping. It’s not insulated at all leading to an extremely poor sleep. The facilities are subpar and at 250 Euros a night it’s absolutely the biggest hotel scam I have ever seen. There wasn’t even a bottle of water given to me, nor toothpaste for my use, they try to charge you on top of all of that and I find the whole experience truly appalling.

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Отель находится прямо в транзитной зоне, что удобно. Комната маленькая, но чистая, есть стол и кровать. Туалет и душ общий, было чисто. Персонал приветливый. В целом, если как вы, как и я, будете без сна уже сутки (ночь в поезде в аэропорт, потом перенос рейса почти на 7 часов + предстоящее 10 часовое ночное ожидание), то это хороший вариант. Учтите, что заезд у них поздний, а отъезд ранний. Но в моем случае все было идеально, т.к. мы прилетели около 21.00, а другой самолёт у меня был в 9.00 утра. Выезжать в город в этом случае не было смысла. Самый главный недостаток - это цена. Это стоимость за комнату в 4 метра с общим туалетом и душем. Кроме того, если у вас аллергия на кондиционер, а у меня начинается ринит, то имейте в виду, что кондиционер там не выключается, я не смогла, да и душно без него, потому что это пространство без окон.

Публикация 2025-12-25

I stayed in a cabin. It's a compartment cabin. The toilet and shower are at the end of the corridor. Everything is clean and tidy. It's expensive (€179 per night), but very convenient for relaxing in the transit area before a long flight.

Публикация 2026-07-25

If you have long hours of lay over or delayed flight but you don't have Turkish visa to go outside the Istanbul airport, this hotel is perfect to stay. Located just inside the airport and near gate D and food court. Very convenient to rest. You have to expect that it is expensive😂 so have to be ready if you are planning to stay in YOTELAIR . Overall, the hotel was great!! But it would be better if breakfast is inclusive just like any other hotels😂😊🍳.

Публикация 2026-04-10

Very convenient place, if you have a long stay between the flights and don't want to go through the whole process of leaving the airport, traveling to an outside hotel and then coming back, so you can pass through the whole process of checks and lines to enter the airport. The rooms are small, but quite nice and we'll equipped for a short stay. The price is a little bit on the upper side, but, considering all the above-mentioned hustle that you don't have to pass through, it's probably worthwhile.

Проживание 2026-03 · Публикация 2026-03-11 · Комфорт каюта для отдыха

Расположение отличное, чистота тоже приемлемая. Отель находится в международной транзитной зоне, круглосуточная стойка регистрации, прямо напротив большого лаунджа IGA в аэропорту, на том же этаже. Однако условия внутри довольно простые, а цена очень высокая. За эти деньги за пределами аэропорта можно остановиться в пятизвездочном отеле на две ночи.

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Non ho potuto accedere all'hotel perché avevo un volo nazionale. L'accesso è consentito solo agli internazionali. È stata una notte da incubo.

Проживание декабрь 20 · Публикация Дата отзыв · Двухместный номер «Премиум плюс» с 2 отдельными кроватями

La ubicación es excelente. Tuvimos un problema con la reserva, ya que hay dos yotelair en el aeropuerto, uno para vuelos nacionales y otro para vuelos internacionales. Nos la solucionaron. Se debería especificar muy detalladamente la diferencia entre reservar en un hotel u otro aunque pertenezcan a la misma cadena. El precio es algo elevado para los precios de Turquía. No obstante, el hotel está dentro del aeropuerto, por lo tanto es muy cómodo porque no tienes que desplazarte.

Проживание декабрь 20 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Enkelt med hotell inne på flyplassen, de var greie og booket om, se under grunn Det er 2 hoteller i samme kjede inne på flyplassen, 15 minutters gange fra hverandre, vær OBS på dette.

Проживание март 2026 · Публикация Дата отзыв · Номер «Премиум Плюс» с кроватью размера «king-size»

zeer slechte signing op het vliegveld, waardoor ik in het verkeerde filiaal van het hotel aankwam. Dit was achter de douane en daardoor onmogelijk om in het juiste hotel te komen. Dit schijnt volgens het hotel vaker voor te komen en moest dermate veel bij betalen. Hier viel volgens de receptie niets aan te doen. Alleen te klagen via een review. Er was op hetzelfde moment een klant met hetzelfde probleem. Ik had sterk het idee, dat dit een verdien model van de hotel organisatie is. Meer dan 500 Euro zonder ontbijt voor een middelmatige kamer, zonder enige service.

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

2nd time that I stayed there. Good to get a rest while travelling via IST. I book the flight with a long stop over to get a good night sleept. I booked the cabin again. It is really enough!!! But this time, I got an upgrade because 2 cabins did not work. We got a proper room. As we only checked in 1:30 am, we got the extension for check out 1 hour later for free, also. Very nice, customer-orientated :) The signs how to get to the place are not well when travelling from Gates F..... We got out through passport control and had to get out and in again. As there is another YOTEL outside of the Duty free area, we ended up there. Not clear!!! Lost about 30 min because of not efficient sign posting. Someone who finds it hard having no window, no fresh air, should not go for this option.

Проживание 2026-07-01 · Публикация 2026-07-09

Sehr sauberes und geräumiges Zimmer, sehr nette Personal.

Проживание 2026-04-16 · Публикация 2026-04-19

A little on the expensive side for Istanbul, but that is expected at an airport. The rooms themselves are small, but very modern, clean and comfortable. A big plus for international tv channels.👍

Проживание январь 202 · Публикация Дата отзыв · Номер «Премиум» с кроватью размера «queen-size»

Clean room in the heart of the airport The room was too small for this price.

Проживание декабрь 20 · Публикация Дата отзыв · Номер «Премиум Плюс» с кроватью размера «king-size»

It was very clean and the staff was very friendly. I paid for a room that they say will have a window but was given a windowless room which very uncomfortable for me as I am extremely claustrophobic. There were no windows in the room so it caused me high anxiety. I could not sleep because I had to keep the lights on.

Публикация 2026-06-03

Very convenient! Rooms are perfect for sleep & rest during long layovers. Comfortable beds. Rooms were quiet. Room lighting was a bit odd; multiple color options, not sure why that would be needed. Quick/easy check in. 1st stay we had a reservation, on the way home we didn't, but still able to get the same room with King size bed, full bathroom & TV.

Проживание 2026-01-29 · Публикация 2026-01-31

ツインの客室は広くてとても清潔で、ベッドもちょうど良い硬さ。何より空港の中ということが利便性に富んでいる。ただし、値段が高いのがマイナス面か...

Проживание 2025-12-28 · Публикация 2025-12-30

Staff was nice. It served its purpose. We slept overnight and flew out the next morning. Bed was way too hard.

Проживание март 2026 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

It was conveniently located in the transit zone The staff was friendly - extremely expensive for what it provides. Ans it provides the most basic facilities. I paid 200 euros and was told the check out is 9am , absolutely ridiculous! I arrived at 1 am btw. And for that money even drinking water you have to buy. The pillow was extremely uncomfortable, I eventually had to sleep on my down winter coat, which felt much more like a pillow.

Проживание март 2026 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Bra läge, mitt i smeten Dyrt, gick inte att reglera värmen i kabinen, stenhård kudde

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Το ότι είναι μέσα στο αεροδρόμιο είναι τέλειο! Ακυρώθηκε η πτήση μου και έτσι κοιμήθηκα εκεί για να φύγω την άλλη μέρα. Το μαξιλάρι ήταν τεράστιο και άβολο, οπότε έκανα μαξιλάρι ένα φούτερ μου. Επίσης η τιμή για να μπορείς να έχεις και τουαλέτα είναι υπερβολική. Και κάτι τελευταίο..το τσεκ ουτ είναι 9:00 έτσι έμεινα απλά λίγες ώρες γιατί πήγα αργά το βράδυ

Публикация 2026-04-04

Needing to be comfortable during a 22 hour transit at Istanbul Airport, research of accommodation options showed Yotelair as the best available. Our experience bore this out. Our room was effectively sound-proofed and very dark - ideal for daylight hour sleeping for circadian rhythm adjustment. The beds were very comfortable; the shower to die for (good towels too) and the provision of multiple USB charging points reinforced the benefits of the room. A great stay and good value.

Проживание 2026-02-19 · Публикация 2026-03-01

Rummet var rent och fräscht. Sköna sängar, mörkt och tyst vilket gav oss en bra nattsömn. Trevlig personal och snabbt och effektiv incheckning.

Проживание февраль 20 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Location, easy to find. Very noisy, thin doors and walls, toilets outside of the cabin, you hear everything arround including hands dryer which is extremly noisy. Highly overpriced.

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

It’s practice because it’s in the central transit area and if you have an international flight within hours you save time with immigration and security if you go outside the airport. The cabin was not properly clean, you can hear the noises from other rooms, people outside and dogs barking. They have only one Toilet for women and one for men. The toilet was so dirty and smelled too bad. There were no towels for the showers.

Проживание февраль 20 · Публикация Дата отзыв · Номер «Премиум» с кроватью размера «queen-size»

Удобно в терминале, чисто, комфортно В 3:00 около моего номера горничные решили громко пообщаться и погромыхать тележками. Смысл брать этот отель - чтобы комфортно провести ночь между рейсами и поспать, а не просыпаться среди ночи от общения персонала

Публикация 2026-02-04

Yes it's expensive. But I landed after midnight and had a noon flight the next morning and I didn't want to process through immigration, take an Uber, and then come back to the airport and go through security again. Instead I proceeded through the transit security went to the Yotel, and then was directed upstairs to the sleep cabin that I had pre-reserved. Both the staff member at night and the staff in the morning were so friendly and helpful. My cabin was very comfortable and I got a full eight hours of sleep before my flight. My only complaint was the shared bathroom, which could have been cleaner and the shower door could have been sealed better:

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

It was very clean, compact, and comfortable. I was only there for 4 hours to sleep between the flights, and it could not be any better than the small private cabin. It felt very comfortable and safe. The shared bathroom was inconvenient, but it was the concept, so all was good.

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

It’s practice because it’s in the central transit area and if you have an international flight within hours you save time with immigration and security if you go outside the airport. The cabin was not properly clean, you can hear the noises from other rooms, people outside and dogs barking. They have only one Toilet for women and one for men. The toilet was so dirty and smelled too bad. There were no towels for the showers.

Проживание декабрь 20 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

It was fine for a quick sleep in between flights. The communal bathroom was too small and got too busy at the peak times. Not cleaned as often as it should be.

Проживание декабрь 20 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Washroom smells like piss, needs to be cleaned better as it shares same space as shower

Проживание ноябрь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Close to the departure gates This was an awful experience, the hygiene in the facility was poor; rooms were cramped and A/C didnt not work well. Shared shower and bathrooms were a disaster and uncles; showers did not drain properly The bathrooms were not maintained properly

Проживание 2026-02-21 · Публикация 2026-02-26

Towel is not enough for two people and the room small funny

Проживание январь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Location The room was not clean! They did not provide even the towels!!!

Публикация 2026-05-13

Unfortunately, we ended up staying at YOTEL at Istanbul Airport because our flight was canceled and, due to my husband’s job restrictions, we were not able to leave the airport. So this was not a planned stay it was our only realistic option unless we wanted to spend the next 24 hours sleeping on airport benches. For that reason alone, I am genuinely grateful that this hotel exists. Having access to a private room, shower, bathroom, and a place to rest during an unexpected airport delay absolutely has value. That said, paying around $500 for one night was honestly shocking, especially considering breakfast was not included. At that price point, expectations are naturally much higher. The room attempts a futuristic concept, but in reality it feels more outdated than innovative. Amenities are extremely limited, essentially just the gym, which realistically is not what most stranded layover passengers are prioritizing. The shower toiletries were also disappointing, with the body wash dispenser appearing empty or heavily diluted. Customer service throughout the stay was one of the weaker parts of the experience. I would not describe staff as rude, but the interactions felt indifferent and impersonal. There was very little warmth, attentiveness, or effort. Since we were stuck inside the airport, we also ate at the hotel restaurant twice. The food was decent enough, a Mediterranean salad and an artichoke avocado salad were acceptable, but the pricing was excessive for what was offered. Paying approximately $25 for a very average salad during a forced airport stay felt unreasonable. Service there reflected the same overall theme: not rude, just disengaged. Overall, this is a hotel I would only recommend if you absolutely have no other option and need to remain inside Istanbul Airport. For convenience in that very specific situation, it serves its purpose. But for the price, limited amenities, underwhelming service, and overall experience, it felt significantly overpriced. Two stars, one for the convenience of existing inside the airport, and one because at least we had a bed, shower, and privacy during an otherwise frustrating travel disruption.

Проживание январь 202 · Публикация Дата отзыв · Полулюкс First Class с кроватью размера «king-size»

Very convenient when you have a long layover, hotel right in the terminal. Big room. Very expensive for one night. Air conditionning was too strong

Проживание 2025-12-02 · Публикация 2025-12-04

Not show to turn off loud air condition

Публикация 2026-01-06

Good rooms but you can't control temperature in your sleep cabins, it gets very hot! Owners, please fix this! It's impossible to sleep when it gets so hot. Very uncomfortable for the travellers. Makes me not want to stay here again.

Проживание ноябрь 202 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

The room was modern, clean and practical. While I tend to avoid "bathroom down the hall" hotels, the bathroom was very attractive. The staff gave me an extra 2 hours in the AM The rooms are not soundproof or even sound reduced. I was awakened at 1 AM from the front. I would advise getting a room away from common areas. The Heat/AC is sketchy. In the morning, the heat started zooming up and I couldn't control. Another guest had the same complaint.

Проживание 2026-04-11 · Публикация 2026-04-13

Excellent hotel. Only problem was that the shower was leaking when we had a shower, the seal at the Shower door was not good.

Проживание 2026-02-03 · Публикация 2026-02-05

バスルームのドアのパッキンが壊れていて開け閉めが困難だった アメニティーも少なくただ立地が良いだけのホテルだったように思える

Проживание январь 202 · Публикация Дата отзыв · Номер «Премиум Плюс» с кроватью размера «queen-size»

Отличное расположение, очень удобно. В душевой дверь пропускает воду. Много воды в номере.

Проживание 2026-02 · Публикация 2026-03-21 · Премиум плюс каюта с кроватью «king size»

Дороговато, с меня взяли 50 долларов за ранний заезд.

Проживание январь 202 · Публикация Дата отзыв · Двухместный номер «Премиум плюс» с 2 отдельными кроватями

Location. Price and you get for this. You should notice that check in is at 8 p.m. and check out at 9 a.m! You should pay extra for every hour. In my case, I arrived with my family and small baby at a.m. to have a sleep until my next flight at 14.00. I had to pay extra to have an opportunity to stay till 12.00. All together I payed almost €500 for the triple room. But it was a standard room! And it took them another 30 min to bring me extra bed. Later on during my small nap at 10 a.m. they disturbed me with call asking why I haven't checked out at 9.00! They did not care that I had payed before for extention till 12.00 and it was a small opportunity to sleep during this stopover.

Проживание ноябрь 202 · Публикация Дата отзыв · Номер «Премиум» с кроватью размера «queen-size»

I like the hotel is clean very good location and good staff room well equipped and tidy I am disappointed I arrived 16:30 and I suppose to get my room they told me I check do check in only 20:00 evening so in this case why I choose to stay in the airport So they told me if I want to check in now and give me the same room I booked I have to 20 Euro per our to reach 20:00 becouse I arrive 16:30 means I have to go pay 4 hours difference to get my room which the same room I booked So I was obliged to pay addition 60 Euro to get me checked in This is first time I see this

Проживание январь 202 · Публикация Дата отзыв · Номер «Премиум» с кроватью размера «queen-size»

Расположен прямо в аэропорту, удобно для транзитных пассажиров. Номер очень чистый, чистое новое постельное белье. Администратор любезно помогла нам разместить инсулин в холодильнике (в номере холодильника не было, а нам было необходимо охладить инсулин). Обычно в номере гостиницы есть минимальный набор для чая или кофе. Здесь - нет. Мы заселились поздно и хотели выпить чаю и лечь спать но для этого пришлось выходить в зал аэропорта. На телевизоре нет YouTube.

Проживание декабрь 20 · Публикация Дата отзыв · Коттедж Recharge для идеального сна

Yotelair at Booking.com is a scam. The advertisement that we need a boarding pass to access to Yotelair was not explicit when I booked. Since I could not have a boarding pass until the next morning in order to not lose my money I had to pay 150€ more (total 370€ ) to the Yotel -- same business at the airport but outside the restricted area -- for a very small room. Moreover for 221€ at Yotelair you do not get a room; the reservation says "room" but below in fine print says something else: 5 square meter space with a bed and no toilets or bath "Recharge Charge Cabin". This is not an acceptable commercial practice because when you pay for a hotel room you shoudl get a hotel room and it is for me a great disappointment with Booking.com that I use all the time. Please review the announcements of both Yotel and Yotelair. Yotelair at Booking.com is a scam. The advertisement that we need a boarding pass to access to Yotelair was not explicit when I booked. Since I could not have a boarding pass until the next morning in order to not lose my money I had to pay 150€ more (total 370€ ) to the Yotel -- same business at the airport but outside the restricted area -- for a very small room. Moreover for 221€ at Yotelair you do not get a room; the reservation says "room" but below in fine print says something else: 5 square meter space with a bed and no toilets or bath "Recharge Charge Cabin". This is not an acceptable commercial practice, because you pay for a hotel room you should get an hotel room, and it is for me a great disappointment with Booking.com that I use all the time. Please review the announcements of both Yotel and Yotelair.

Проживание декабрь 20 · Публикация Дата отзыв · Номер «Премиум Плюс» с кроватью размера «king-size»

Personalul ests foarte bine instruit si ne-au ajutat foarte mult. Am gresit rezervarea, am rezervat la hotelul international iar noi aveam zbor domestic. Deci imposibil sa ajumgem.in zona internationala a aeroportului. Dumnealor au facut transferul rezervarii de la un hotel la celalalt fara taxa suplimentara. Practic , au salvat seara :) Conditiile sunt f bune pt odihna. -

Публикация 2026-03-05

I’m extremely disappointed with the service from YOTEL at Istanbul Airport. I made my reservation through Booking.com for a stay during a long layover — something I’ve done several times before at this hotel despite the very high price, simply because of the convenience of the airside location. Unfortunately, due to the current regional conflict, Kuwait Airport was suddenly closed and it became completely impossible for me to travel. This situation was entirely outside of my control. When I contacted the hotel to explain the circumstances, I expected at least some understanding or flexibility. Instead, I received a blunt response saying the reservation could not be cancelled. There was no apology, no attempt to offer an alternative such as rescheduling the booking, no credit for a future stay, and no effort whatsoever to show empathy for the situation. For a premium-priced airport hotel that serves international travellers — many of whom are vulnerable to sudden travel disruptions — this level of customer service is frankly unacceptable. Even a small gesture of goodwill would have gone a long way. I have stayed at YOTEL Istanbul Airport before and chose it again because of those previous experiences, but this response has completely changed my opinion. If your travel plans are disrupted for reasons beyond your control, do not expect any support or flexibility from this hotel. I would strongly caution other travellers to think carefully before booking here, particularly given how expensive the rooms are. If something goes wrong with your journey, you may be left entirely on your own.

Публикация 2026-01-29

Only book at the last second! My flight was cancelled and despite cancelling my reservation 24 hours in advance, Yotel requires you to cancel before 3pm the day before. I was unable to go to the airside location without a valid boarding pass and Yotel refuses to refund my stay.

Публикация 2026-03-13

My experience with the customer service at YOTELAIR inside Istanbul Airport was extremely disappointing. We were traveling with children during a long overnight layover and had contacted the hotel in advance trying to plan for a short rest. The responses we received were unclear and did not accurately explain the policies or options available upon arrival. When we arrived at the hotel desk late at night, we learned that the only option for a family was an extremely expensive full family room, around €500, with no practical short-stay options available. The smaller sleep cabins could not be used with children, something that was not clearly communicated beforehand. This left us in a difficult situation after midnight with very limited alternatives. What made the situation worse was the lack of helpfulness from the staff. Instead of offering practical solutions or guidance for transit passengers, the interaction felt transactional and dismissive. For an airport hotel that specifically serves travelers in transit, better communication and clearer policies would make a huge difference. For the price being charged, the level of customer service did not meet expectations. Travelers with families should be aware that short-stay options may not be available and that customer support may not provide clear guidance in advance.

Проживание март 2026 · Публикация Дата отзыв · Первоклассный полулюкс с кроватью размера «king-size» и мини-кухней

We were tired and exhausted after several cancelled flights. Our request to make up the sofa for the children was carefully attended to! Everything was ready when we arrived, thanks to the hotel staff. The room was clean, with linens, towels, and water—everything was there! Perhaps the only thing that was disappointing was the price (too expensive). But there were no issues with the service. prices are too expensive

Проживание январь 202 · Публикация Дата отзыв · Полулюкс First Class с кроватью размера «king-size»

Da localização O sofá-cama é péssimo. Nem uma criança pode dormir numa cama dessas. O preço é abusivo, é indecente que por esse valor não ofereçam uma cama boa para dormir. A porta do banheiro não tinha tranca.

Публикация 2026-04-05

I was very disappointed with the hotel’s pricing and booking policy. When reserving through their website, you select your dates, choose a room, and complete the payment without any clear indication of the check-in and check-out times. Only after the booking is confirmed you receive an email stating that check-in is at 18:00 and check-out is as early as 6:30. This is highly unusual and not something most guests would expect. As a result, arriving earlier or requesting a later departure leads to significant additional charges. In our case, despite already paying a relatively high rate (€335), we were charged an extra €100 for arriving earlier. This approach feels misleading and leaves a negative impression asif you were scammed. It’s very unfortunate, as the rooms themselves are quite nice and the location is convenient. Even access to their lounge comes at an additional cost, which further adds to the overall expense. Due to the lack of transparency and the way these policies are handled, I would not stay there again.

Проживание январь 202 · Публикация Дата отзыв · Двухместный номер «Премиум плюс» с 2 отдельными кроватями

Location. Price and you get for this. You should notice that check in is at 8 p.m. and check out at 9 a.m! You should pay extra for every hour. In my case, I arrived with my family and small baby at a.m. to have a sleep until my next flight at 14.00. I had to pay extra to have an opportunity to stay till 12.00. All together I payed almost €500 for the triple room. But it was a standard room! And it took them another 30 min to bring me extra bed. Later on during my small nap at 10 a.m. they disturbed me with call asking why I haven't checked out at 9.00! They did not care that I had payed before for extention till 12.00 and it was a small opportunity to sleep during this stopover.

Проживание декабрь 20 · Публикация Дата отзыв · Номер «Премиум» с кроватью размера «queen-size»

The room was fine and the staff were nice. The location in the transit side of the airport is very convenient but you do not get what you pay for. You will find way better value for less money if you exit the airport and stay close by outside. I was shocked that I could not check into my room until 8 pm in spite of a late afternoon arrival. The cost for those rooms is already exorbitant for the size room you get and then they charge by the hour for any extra time --outrageous. The hotel claimed they were charging by the hour because I made the reservation through booking.com. The level of greed is shameful. Most hotels have a check-in of 3 or 4 pm. The hotel offers 8 pm check in and 9 am check out which is criminal, with 24 euro/hour for an earlier check in. I will not be staying there again. This has nothing to do with the employees who were as helpful as possible given the hotel policies.