Buke Hotel Bomonti

Публикация 2026-06-24

Çok temiz çok titizlerdi personelleri aşırı güler yüzlüydü özellikle Berkan beye teşekkürler ilgisinden dolayı ilk tercihim olucak yine İstanbul’a gelirsem

Публикация 2026-06-24

Very gut Service 👏👏 thank you very much excelente servicio muchas gracias por todo

Публикация 2026-06-24

Çok güzel ağırladılar. Özellikle Berkan Polat a yaklaşımı için çok teşekkürler.

Публикация 2026-06-24

Everything was satisfied, I left very happy

Публикация 2026-06-23

Oczywiście. Możesz zostawić taką opinię: English ⭐⭐⭐⭐⭐ We had a wonderful stay at this hotel. The food was absolutely delicious, with a great variety of fresh and high-quality dishes every day. The staff were truly fantastic – always friendly, professional, helpful, and ready to assist with anything we needed. The hotel is maintained to a very high standard, with clean, comfortable, and well-appointed facilities. We felt welcomed from the moment we arrived and thoroughly enjoyed every aspect of our stay. We would definitely recommend this hotel and would be happy to return in the future. Türkçe ⭐⭐⭐⭐⭐ Bu otelde harika bir konaklama deneyimi yaşadık. Yemekler son derece lezzetliydi; her gün taze ve kaliteli birçok seçenek sunuluyordu. Personel gerçekten mükemmeldi – her zaman güler yüzlü, profesyonel, yardımsever ve her konuda destek olmaya hazırdı. Otelin genel standardı çok yüksekti; tesisler temiz, konforlu ve bakımlıydı. Daha ilk andan itibaren kendimizi çok iyi karşılanmış hissettik ve konaklamamızın her anından büyük keyif aldık. Bu oteli kesinlikle tavsiye ediyoruz ve gelecekte tekrar gelmekten memnuniyet duyarız.

Публикация 2026-06-23

Great place, very recommended

Публикация 2026-06-22

ممتاز واسعاره رخصيه ونظيف وهادئ وجديد الصراحه ممتااااز وسعر رخيص مقابل المنتج ما اتوقعت

Публикация 2026-06-21

The hotel is very good, close to most events. The service is excellent, the rooms are quiet and clean, and the reception staff are friendly.

Публикация 2026-06-21

جميع الخدمات من الشواحن والترجمة هم عارفين كل شي وجميع المتطلبات لك هم يوفرونها انصح فيه وبقوه

Публикация 2026-06-19

Stayed 3–7 June 2026 (4 rooms, 8 guests, Booking.com #5630996643). A system error on Booking.com's platform caused the guest count to be transmitted to this hotel as 6 instead of 8, despite all four rooms being entered with 2 guest names each — separated by a comma, exactly as instructed by Booking.com's own booking form. The hotel required an additional payment of €240 cash at check-in (Receipt No. 723, 3 June 2026). Key evidence: All 4 rooms were booked at identical prices (HUF 151,140 / €427.20 each). If 2 rooms truly had only 1 guest, those rooms would have been cheaper. The uniform pricing proves the error was entirely on Booking.com's side. What made this worse was the hotel staff's attitude. Despite my group explaining the situation clearly and repeatedly — showing that two names had been correctly entered per room — staff refused to listen and dismissed all explanations. As the person who organized this booking remotely, I called the hotel directly to resolve the matter. After one brief initial call, staff repeatedly ignored all subsequent calls from my number. I was only able to reach them by calling through one of my group members' phones. The tone was hostile and dismissive throughout. My group was left with no choice but to pay €240 cash under duress simply to access accommodation they had already fully paid for. Formal complaints have been filed with the Dutch Consumer Authority (ACM), ECC Hungary, and a GDPR data access request for Booking.com's system logs is pending. Booking.com has refused to take responsibility across three formal responses. UPDATE 5 June 2026 — In response to the hotel's public reply: The hotel states guests must match "the number of guests confirmed in the reservation." This is precisely my point. THE ROOT CAUSE — BOOKING.COM'S PLATFORM DEFECT: Booking.com's own booking form instructs users: "You can enter more than one name, separated with a comma." I followed this instruction exactly — entering 2 names perroom, separated by a comma, for all 4 rooms: Room 1: Nguyen Thi Ha, Pham Thi Hang Nga → 2 adults ✓ Room 2: Hoa Thi Vuong, Nguyen Thi Phuong → 1 adult ✗ Room 3: Nguyen Thi Thuy, Nguyen Thi Huong → 2 adults ✓ Room 4: Le Thi Nhung, Le Thi Que → 1 adult ✗ Identical syntax. Identical format. Inconsistent result. This is a software defect — not a customer error. PROOF 1 — BOOKING.COM'S OWN SELF-CONTRADICTING LETTER: Booking.com's response simultaneously shows: "Guest name: Hoa Thi Vuong, Nguyen Thi Phuong" (2 names) + "Number of guests: 1 adult" — for the SAME room. Their own document proves the system received correct input and produced wrong output. PROOF 2 — UNIFORM PRICING: All 4 rooms charged at exactly HUF 151,140 / €427.20. Single-occupancy rates are always lower than double. Identical pricing = system processed all 4 rooms as 2 guests at payment level. The error is in the data transmission layer — after payment was processed correctly. The hotel's reply confirms they acted on Booking.com's defective confirmation — independently corroborating that the originating liability rests with Booking.com, not with this property and not with me. Active complaints: ACM Netherlands ✓ ECC Hungary ✓ Elliott Advocacy ✓ GDPR SAR ✓ CEO contacted ✓ Receipt No. 723. €240. Confirmation #5630996643. Still unresolved. UPDATE — Response to hotel's edited reply: The hotel says occupancy is determined by the reservation, not guest names. Accepted. But two facts remain unanswered: FACT 1 — PRICING: All 4 rooms charged identical prices (HUF 151,140each). If Rooms 2 & 4 had only 1 guest, they would cost less. They did not. Identical pricing proves 2-guest processing at payment level. FACT 2 — INCONSISTENT PARSING: Same comma-separated format in all 4 rooms. Rooms 1 & 3: correctly recorded 2 adults. Rooms 2 & 4: same syntax, recorded 1 adult. UPDATE Hotel manager later contacted me directly and admitted the €240 charge was a mistake caused by their side. However, they refused to refund unless I permanently deleted my review — an unacceptable condition I declined.

Публикация 2026-06-19

فقط شدني حاجه واحده بس ...محضوظ جدا الفندق بوجودك انت شخص مثل حنية الاب له بصمته و لك قبول شكرا لك نتمنى لك التوفيق والسداد والصحه أيها الاب اللطيف❤️ Otelimiz sizin gibi birine sahip olduğu için çok şanslı. Nazik ve babacan bir insansınız, özel bir dokunuşunuz ve sıcak bir karşılamanız var. Teşekkür ederiz. Size başarılar, refah ve sağlık dileriz, sevgili baba. ❤️

Публикация 2026-06-19

Tertemiz bir hizmet. İçtenlikle güler yüz. İlgi ve alaka şahane. Kendinizi özel hissetmeniz için neye ihtiyacınız var ise burada. Çalışan personel çok ilgili ve güler yüzlü. Özellik ile Resepsiyon Burak Bey’e ve Berkan Bey’e yardımseverliliği, ilgi ve alakaları için extra teşekkürler. Tekrar görüşmek üzere Büke Bomonti...

Публикация 2026-06-19

The rooms were clean and nice. The staff were very friendly. Our 2 night stay was quite pleasant 😊

Публикация 2026-06-18

ممتاز جدااا لاي عربي محترم الفندق التعامل جميل جدااا. الاستقبال الاستاذ بوراك ممتاز جدااا

Публикация 2026-06-17

فندق نظيف جداً ومكان قريب من تقسيم وجميع الخدمات قريبه منه كما اشكر الموظف Murad والموظف Yusef والموظف burak قمه في الاخلاق والاحترام

Публикация 2026-06-16

كان الفندق ممتاز الاكل جيد جدا الموقع الجغرافي شوي صعوبة والغرف ممتازة وخدماتهم جدا محترمة انصح كل المسافرين ينزلون فيه اجواء حلوة فيه

Публикация 2026-06-16

فندق جميل ورائع وهادي وقريب من جميع المزارات السياحيه وسعره مناسب والعاملين يوسف ومراد كانوا قمه في الأدب والاحترام ومرحبين بالعرب 👍

Публикация 2026-06-16

فندق جميل يستحق الزياره وكان في الاستقبال مراد ويوسف أخلاق جميله

Публикация 2026-06-16

Super Hotel tolle Lage und sehr freundliches Personal

Публикация 2026-06-16

Super Hotel, top Lage und freundliches Personal.

Публикация 2026-06-16

فندق جميل جدا بكل ما فيه

Публикация 2026-06-15

We had a wonderful stay at Buke Hotel Bomonti Istanbul. A special thank you to the entire staff for their exceptional hospitality and kindness throughout our visit. The breakfast was absolutely outstanding, with a great variety of fresh and delicious options every morning. We were also highly impressed by the hotel's impeccable cleanliness. Everything was spotless and very well maintained, which made our stay even more comfortable. Thank you for making our trip so enjoyable. We would be delighted to stay here again and highly recommend this hotel to anyone visiting Istanbul.

Публикация 2026-06-15

My stay at Buke Hotel Bomonti was a truly delightful experience. The hotel is stylish, clean, and offers comfortable rooms that create a relaxing atmosphere for guests. The varied and high-quality breakfast is a perfect way to start a day of exploring the beautiful streets of Istanbul. The pleasant music and inviting fragrance in the lobby create a warm and memorable ambiance, while the staff’s polite, respectful, and friendly attitude makes the experience even more enjoyable. Everything about this hotel gives you the feeling of staying in a five-star property.

Публикация 2026-06-15

الفندق نظيف ومرتب.. وهادي، الغرفة صغيرة جداً ولكن مناسبة لشخصين.. الافطار بسيط جداً،، ولاحظت اغلبية اللي يسكنون فيه مسوين عمليات تجميل، فاتوقع انه قريب أحد مستشفيات التجميل... ولكن السائح اللي مافيه حيل على المشي أفضل انه مايسكن فيه بشكل عام التجربة مُرضية

Публикация 2026-06-15

Lovely lovely hotel and really nice staff the breakfast manager is the best and reception staff is very helpful definitely recommend