Orka Royal Hotel & Spa

Публикация 2026-09-02

UN HOTEL QUE NECESITA REFORMA COMPLETA .... me quedo sin caracteres para explicar nuestra estancia en este hotel...la habitación muy pequeña ,la limpieza nula...nos tiramos 4 días con el baño inundado de agua ,el desayuno de una calidad tan ínfima que no tengo palabras...no funcionó durante días el aire acondicionado..los clientes dormíamos con las puertas abiertas para que corriera el aire,al más puro estilo de pueblo..,el wifi tampoco por que había averías eléctricas ,y ante este panorama desolador ,bajas a recepción a hablar con algún responsable y ahí es donde aparece el "CRACK" de FEZVI DIREK ,el "responsable" de recepción ,un señor de pelo blanco ,que está bien preparado para decirte...:" SI NO OS GUSTA EL HOTEL PONÉIS UNA RECLAMACIÓN A BOOKING Y AHÍ TENÉIS LA PUERTA "....el último día reclamamos al manager ,que nos ofreció todo tipo de disculpas y compensaciones....ya le dijimos que no hacía falta ,que solo queríamos que durante nuestra estancia queríamos estar agusto,algo que fue imposible...nuestra estancia aquí fue una PESADILLA para toda la familia...solo rescatar algunas personas del staff que hacen los que pueden en este desastre de hotel...

Публикация 2026-09-01

Booked 5 nights here. I go to check-in they put me in their 'sister' hotel which is, in my opinion, a downgrade. Their reasoning was the air-conditioning in this hotel was broken. I spent the night at the Oriental Orka, not bad but wanted the hotel I'd booked for the pool etc. The front desk staff at the Oriental had limited English and was telling me check out was 12 noon. I was reiterating that I would not be going anywhere until my room at my booked hotel was ready. I was in a room where the next room were having a domestic at around midnight and their kid was screaming, I called reception, they obviously weren't bothered as it must be a normal thing for this culture. The lovely lady with blonde hair and glasses could not do enough to assist and help me when checking in at the Orka Royal, offered me discount on food and wellness services. Overall, a 3/5 based on the mess around on night one.

Публикация 2026-09-01

Bruttissima esperienza, al nostro arrivo ci hanno detto che le nostre camere non c'erano e che la prenotazione era stata annullata, ma noi avevamo il voucher con il saldo di pagamento! Molto molto maleducati e zero professionalità! La camera che ci hanno dato la prima notte era un buco senza finestre e abbiamo dovuto litigare per farcele cambiare perche non erano quelle che avevamo prenotato! Mai più!!!

Публикация 2026-08-30

The reception staff at this hotel were very professional and respectful. I booked there on the wrong date, and they cooperated with me, agreed to cancel the reservation free of charge, and helped me keep my luggage even though I hadn't booked with them.

Публикация 2026-08-30

this hotel was very good i stayed from 22-27 august 2026 the amenities was very good my only complaint however was the wifi inside the rooms the wifi was very bad and slo

Публикация 2026-08-29

Thank you Hasan for looking after us and arranging our airport taxi. The rooms were very clean, haman experience in the spa was incredible and it was easy to jump on the tram to everywhere. There is a good selection at breakfast though it does not cater well for gluten-free. The towels are very thin and rooftop pool area is in desperate need of refurbishment. Overall we had a great stay, comfortable beds, lovely toiletries, friendly staff. Thank you!

Публикация 2026-08-28

Las habitaciones estan limpias y son comfortables. Sin embargo la cama individual es de un tamaño pequeño. La zona de la piscina tiene buenas vistas. Existe la norma de usar toallas que en principio te proporcionan digo "en principio" porque fuimos 3 días y no apareció nadie. El hotel promete una experiencia de baños turcos / hammam, no obstante, las instalaciones estan bastante obsoletas. O no funcionan o no estan activas. El personal es agradable e intentan ayudarte con todo lo que pueden.

Публикация 2026-08-24

The staff were absolutely amazing! They were incredibly helpful, kind, and welcoming to our 1-year-old baby, who was so happy throughout our stay. They even helped us by holding her whenever we needed to fill our plates at the breakfast buffet. During meals, our baby eats independently using baby-led weaning, and we were very impressed by the variety of healthy, baby-friendly finger foods available for her. Even though she made quite a mess in the restaurant, the staff remained extremely patient, understanding, and cooperative. We truly appreciated their kindness and support, and they made our experience with our little one so much easier and more enjoyable. Highly recommended!

Публикация 2026-08-23

We arrived at Royal Orka Hotel and unfortunately experienced an electrical problem that affected several rooms. Around twenty guests, including ourselves, had to be transferred to another Royal Orka hotel. Although this was obviously an unexpected and inconvenient situation, we have to say that the staff handled it extremely well. Everything was resolved quickly and efficiently, and all the staff members were very friendly, helpful and professional. The following day, we were able to return to our original hotel. We would especially like to mention the lovely blonde lady at the reception desk. She was exceptionally friendly, welcoming and helpful. She went out of her way to assist us and did her very best to make sure we received a beautiful room. This review is definitely also for her, as she truly deserves recognition for her kindness and excellent customer service. The hotel is very well located. We walked from the hotel to the Blue Mosque, and it took us less than ten minutes on foot. This was a big advantage for us, as many of Istanbul's main attractions are within easy walking distance. Another great advantage is the rooftop swimming pool. It is not very large, but it is cosy and a lovely place to relax after a day of sightseeing. A big thank you once again to the wonderful lady at reception and to all the other colleagues at the front desk. Despite the unexpected problem, you handled everything with a positive attitude and made us feel very welcome. We truly appreciate it! ❤️

Публикация 2026-08-22

Very nice hotel, friendly staff and place is always clean. The hotel is very close to everything. Most places are within 10 minutes walk. Really enjoy this hotel and very friendly staff.

Публикация 2026-08-18

Un hotel importante! Me sorprendieron las malas reseñas, pero desde que llegué todo fue maravilloso. El trato del personal ha sido excepcional tanto el personal de recepción tanto el del desayuno limpiadoras y personal del spa. El desayuno es bastante completo no se cambian los productos es todos los días prácticamente lo mismo pero hay variedad para elegir, la piscina del spa es muy relajante y la sauna espaciosa estaba todo muy limpio las habitaciones zonas comunes y piscinas. Me voy maravillada del hotel. Tiene también una ubicación excelente cerca de todos los lugares más emblemáticos de la ciudad con restaurantes al rededor de buena calidad y precio.Detacar también el trato de una chica finita de recepción que ha sido muy amable y de un hombre jovencito súper atento y simpático que nos ha ayudado a guardar las maletas. Todo excelente! Gracias personal de Orka Hotel por todo, volveremos!

Публикация 2026-08-16

À fuir , je n’est jamais vu un hôtel aussi deguelasse, personnel incompétent, nous venons d’un vol de soir et il nous permette de dire que il on pas de chambre disponible, tout a était réserver et payer il y’a 2 mois !!!!!! Nous avons un enfant de 2 ans , c’est inadmissible, nous avons était déplacer dans un hôtel a coter , nous avons dû changer d’hôtel 2 fois , alors imaginez vous nous avec valise + enfant en bas âge . Pour le peu qu’on reste il nous on déçu . On a était déplacer à l’hôte orient express, petit dej a fuir , chambre à fuir !!!!!

Публикация 2026-08-16

Harika bir deneyim Otelde geçirdiğimiz süre boyunca her şeyden çok memnun kaldık. Özellikle Ufuk bey, Boran bey ve Eymen bey çok ilgili, güler yüzlü ve yardımseverdi. Misafirlerle gerçekten güzel ilgileniyorlar ve kendimizi çok rahat hissetmemizi sağladılar. 😊 Kendilerine ilgileri ve güler yüzleri için çok teşekkür ederiz. Kesinlikle tekrar gelmek isteyeceğimiz bir otel. Herkese gönül rahatlığıyla tavsiye ederiz! ⭐⭐⭐⭐⭐

Публикация 2026-08-15

Séjour familial. Emplacement parfait pour un famille nombreuse, nous avons pu visiter facilement et tout cela à pied. La vue terrasse est superbe et les installations sont bonnes. Merci à l’équipe pour son accueil et les adaptations durant notre séjour.

Публикация 2026-08-15

فندق ممتاز تعامل راقي وقريب من كل المناطق .

Публикация 2026-08-14

⚠️ WARNING — SYSTEMATIC AND DECEPTIVE PRACTICE! We booked and paid in full for several nights at this hotel. When we arrived in the evening, we were told that our room had an air-conditioning problem and that it would not be available until the following morning. They said they would accommodate us in another hotel of the same category. This was absolutely NOT a hotel of the same category. The room we were given smelled strongly of damp and had clearly not been properly aired. I suffer from allergies and, as a result, I could not sleep at all that night. The following morning, the receptionist was very polite and genuinely apologetic. She told us they were sorry about what had happened and that, as compensation, they were giving us a “gift”: a room on the fourth floor. We still have no idea what was supposed to be the gift about. Even worse, we were told that our original room would be ready at 10:00 a.m., but it was not available until around midday, forcing us to wait yet again. What is particularly disturbing is that, during our three-day stay, we saw several other families in the mornings who had experienced exactly the same situation: their booked rooms were supposedly unavailable because of air-conditioning problems and they were sent to another hotel. At that point, it became very difficult to believe that this was an isolated incident. It appears to be a systematic practice. ⚠️ BE VERY CAREFUL WHEN BOOKING THIS HOTEL. What happened to us does not look like a one-off technical problem, but rather a repeated and potentially deceptive practice used with multiple guests. We paid for a specific hotel and room, and that is not what we received. This was an extremely disappointing and unacceptable experience.

Публикация 2026-08-14

ALERTA!!!! Vam arribar a les 20:00h del 10 d’agost del 2026 i ens diuen que hi havia un problema amb l’AC (mentida) i que per una nit ens enviaven a un altre hotel “Golden Horn” (era d’una categoria inferior). La resta de dies a l’hotel Orka van estar correctes, hotel net, esmorzar correcte, i ens van donar habitacions amb balcó per compensar.... El que vam observar i constatar és que és una pràctica habitual el d’enviar a la gent a l’altre hotel, almenys vam coincidir al llarg de 5 dies amb 5 casos igual que el nostre. Això és una vergonya! Spa, està bé però la sauna humida i les bombolles del jacuzzi no funcionaven. Cal dir que els recepcionistes van ser amables en tot moment, però ens van enganyar!! I perquè nosaltres som gent pacífica però estem convençuts que han de tenir problemes diaris amb els clients amb aquest tipus de pràctiques.

Публикация 2026-08-14

WARNING!!!! We arrived at 8:00 p.m. on August 10, 2026, and were told that there was a problem with the air conditioning (which was not true) and that, for one night, we would be sent to another hotel, the “Golden Horn.” This hotel was of a lower category. For the rest of our stay at the Orka Hotel, everything was fine. The hotel was clean, the breakfast was decent, and we were given rooms with balconies as compensation. However, what we observed and confirmed is that sending guests to the other hotel seems to be a common practice. During our five-day stay, we met at least five other guests who had experienced exactly the same situation as us. This is absolutely unacceptable and disgraceful! As for the spa, it was okay, but the steam room and the jacuzzi bubbles were not working.

Публикация 2026-08-11

Very disappointing experience. We arrived at Orka excited for our baby’s first holiday, only to be told that there were issues on the 2nd floor where our room was and that they could not check us in because the hotel was fully booked. We were transferred to Golden Horns and told it was “just as good” as Orka, which was completely untrue. The hotel was much more outdated and did not have the spa or swimming pool facilities we had originally booked. At Golden Horns, the air conditioning in our room was leaking water. When we informed reception, we were told that the electrician was asleep and that we should sleep with the AC turned off, despite the extreme heat. The room was very cramped, and my baby became extremely distressed, sweating and crying because it was so hot. I ended up taking him to the lobby during the night. I contacted Orka for support, but they offered no real help. We returned to Orka at 9am and then had to wait around until 11:30am before being given a room. When we finally entered the room, we discovered that the AC was not working there either. We could have stayed there from the beginning instead of being moved to another hotel. Absolutely ridiculous. We wasted so much of our holiday time dealing with problems instead of enjoying our baby’s first holiday. Very poor customer service from both hotels.

Публикация 2026-08-07

De kamer en locatie is goed maar daar blijft het bij. Ontbijt was altijd repetitief. Binnen zwembad was volgens het personeel op een bepaalde dag vuil en niet open op de openingsuren en stoombad werkte niet. De eerste nacht werden we gestuurd naar een ander hotel verder op door airconditioning problemen in hun hotel. Kies deze optie niet en betaal niet het volledige bedrag van je verblijf. Het hotel verder op voldeed totaal niet aan kwaliteit en prijs van dit hotel.

Публикация 2026-08-07

Cumple lo básico, no esperes nada extraordinario

Публикация 2026-08-04

لا يستحق نصف نجمة 👎 الفندق سيئ جدا المكيف لايعمل الطاقم غير متعاون لا أنصح بالسكن إطلالة كارثية

Публикация 2026-08-03

My overall experience was amazing. This hotel in near to everywhere in sultanahmet if you want to take the metro, tram, bus everything is nearby with in 5 to 10 min walk. This hotel has indoor pool, spa, gym and sauna staff is realy very friendly and helpful.

Публикация 2026-07-27

After two years without a holiday, we were really looking forward to our trip to Turkey. We booked the Orka Royal Hotel because the price was very good, and the photos online made it look impressive. Unfortunately, the hotel was nothing like it was described. The rooms were very small and dirty, with hair in the corners of the room and in the shower. The air conditioning made a loud noise all night, and the room temperature never went below 18°C, making it uncomfortable to sleep. The breakfast was exactly the same every day, with very little variety. The rooftop swimming pool was always empty, with no atmosphere and no staff around. The Turkish bath and spa were also very old and poorly maintained. We visited twice, but there was no one using the facilities, which was very disappointing. Overall, this hotel did not live up to the description or the photos online. We expected a much better experience and left feeling very disappointed.

Публикация 2026-07-26

We have just checked into the hotel today, and while the facilities are excellent, what impressed us the most was the outstanding customer service we received. We arrived in Istanbul after having several serious problems with excursions we had booked. We had been treated very poorly by another company, were struggling to obtain refunds, and, as a result, our travel plans changed several times. We were feeling completely overwhelmed and discouraged at the beginning of what was supposed to be a wonderful holiday. Ufuk was absolutely amazing. He listened to our situation with great empathy and kindness and helped us reorganize our plans not just once, but two or three times. He went above and beyond to solve problems that were far from simple, always with patience, professionalism, and a great sense of humor. Thanks to his dedication, we were able to resolve three major issues in a single evening. We truly don’t know what we would have done without his help. His willingness to assist us turned a very stressful situation into a positive experience and completely changed the start of our stay in Istanbul. We are sincerely grateful for everything he did for us. Employees like Ufuk make a real difference, and we hope the hotel knows how valuable he is. Thank you for your exceptional service and kindness. We will always remember your help.