Отзыв №1
Публикация 2026-08-26
Long review but ESSENTIAL to be read! An Exceptional Hotel – Hospitality, Empathy and Genuine Care at the Highest Level It is difficult to put into words just how impressed I am with Gleam Collection Hotel. Every single member of the staff has been exceptionally kind, attentive and helpful. I will not mention individual names simply because, after spending several days here, I have interacted with so many members of the team, and every single one of them deserves recognition. Their kindness is truly at the highest possible level. Turkish hospitality is already famous worldwide, but at Gleam Collection we found something beyond hospitality: genuine human warmth, extraordinary empathy and sincere care. I travelled to Istanbul primarily for medical reasons with my 6-year-old son, who has autism. We stayed at Gleam Collection for five days during the first part of his treatment, and I am now writing this review during our second five-day stay. From the very beginning, the staff showed incredible empathy and understanding towards my child. Every request we made was handled promptly, efficiently and with a smile. But what touched me most was the genuinely warm and friendly attention they gave my son. It never felt forced or simply “professional.” It felt sincere. As a parent travelling abroad with a child with special needs, this means more than words can express. There is also an important detail I would strongly recommend families with young children to consider: the studios and apartments have private terraces with retractable roofs. This provides extra peace of mind because you do not have to worry about traditional windows, while still enjoying a wonderful private outdoor space. For anyone travelling to Istanbul for medical tourism, I also highly recommend considering this hotel. We came for treatment at Liv Hospital Ulus, and Gleam Collection proved to be an excellent choice in terms of both location and value for money, especially compared with many accommodation options closer to the hospital. The distance is very manageable, while the overall quality of the stay is outstanding. A very special thank you goes to the hotel manager, who went far beyond what one would normally expect. He even personally helped us with Turkish-to-English translations when we needed to order medical supplements for my child from a Turkish website. This kind of involvement and willingness to help says everything about the philosophy of this hotel. I also have tremendous respect and admiration for the General Manager, whom I had the pleasure of meeting during our first stay at Gleam Collection. He represents exactly the kind of leadership that makes a hotel exceptional: present, involved and genuinely interested in his guests. He does not hesitate to personally speak with guests, ask whether everything is going well and find out whether there is anything he or his team can do to make their stay better. And I believe this explains why the entire team operates at such a high standard. Exceptional service begins with exceptional leadership. We came to Istanbul during a demanding period for our family, primarily for our child’s medical treatment. Finding a place where we felt not only comfortable, but genuinely welcomed, understood and cared for made an enormous difference to our experience. Gleam Collection is not simply a beautiful hotel with excellent service. It is a place with heart. To the entire team: thank you for your professionalism, your patience, your kindness and, above all, for the extraordinary way you treated my child. In one word: FORMIDABLE! Without hesitation, this is the place I would choose again whenever returning to Istanbul. ❤️