Orka Royal Hotel & Spa

UN HOTEL QUE NECESITA REFORMA COMPLETA .... me quedo sin caracteres para explicar nuestra estancia en este hotel...la habitación muy pequeña ,la limpieza nula...nos tiramos 4 días con el baño inundado de agua ,el desayuno de una calidad tan ínfima que no tengo palabras...no funcionó durante días el aire acondicionado..los clientes dormíamos con las puertas abiertas para que corriera el aire,al más puro estilo de pueblo..,el wifi tampoco por que había averías eléctricas ,y ante este panorama desolador ,bajas a recepción a hablar con algún responsable y ahí es donde aparece el "CRACK" de FEZVI DIREK ,el "responsable" de recepción ,un señor de pelo blanco ,que está bien preparado para decirte...:" SI NO OS GUSTA EL HOTEL PONÉIS UNA RECLAMACIÓN A BOOKING Y AHÍ TENÉIS LA PUERTA "....el último día reclamamos al manager ,que nos ofreció todo tipo de disculpas y compensaciones....ya le dijimos que no hacía falta ,que solo queríamos que durante nuestra estancia queríamos estar agusto,algo que fue imposible...nuestra estancia aquí fue una PESADILLA para toda la familia...solo rescatar algunas personas del staff que hacen los que pueden en este desastre de hotel...

Booked 5 nights here. I go to check-in they put me in their 'sister' hotel which is, in my opinion, a downgrade. Their reasoning was the air-conditioning in this hotel was broken. I spent the night at the Oriental Orka, not bad but wanted the hotel I'd booked for the pool etc. The front desk staff at the Oriental had limited English and was telling me check out was 12 noon. I was reiterating that I would not be going anywhere until my room at my booked hotel was ready. I was in a room where the next room were having a domestic at around midnight and their kid was screaming, I called reception, they obviously weren't bothered as it must be a normal thing for this culture. The lovely lady with blonde hair and glasses could not do enough to assist and help me when checking in at the Orka Royal, offered me discount on food and wellness services. Overall, a 3/5 based on the mess around on night one.

Bruttissima esperienza, al nostro arrivo ci hanno detto che le nostre camere non c'erano e che la prenotazione era stata annullata, ma noi avevamo il voucher con il saldo di pagamento! Molto molto maleducati e zero professionalità! La camera che ci hanno dato la prima notte era un buco senza finestre e abbiamo dovuto litigare per farcele cambiare perche non erano quelle che avevamo prenotato! Mai più!!!

The reception staff at this hotel were very professional and respectful. I booked there on the wrong date, and they cooperated with me, agreed to cancel the reservation free of charge, and helped me keep my luggage even though I hadn't booked with them.

this hotel was very good i stayed from 22-27 august 2026 the amenities was very good my only complaint however was the wifi inside the rooms the wifi was very bad and slo

Thank you Hasan for looking after us and arranging our airport taxi. The rooms were very clean, haman experience in the spa was incredible and it was easy to jump on the tram to everywhere. There is a good selection at breakfast though it does not cater well for gluten-free. The towels are very thin and rooftop pool area is in desperate need of refurbishment. Overall we had a great stay, comfortable beds, lovely toiletries, friendly staff. Thank you!

Las habitaciones estan limpias y son comfortables. Sin embargo la cama individual es de un tamaño pequeño. La zona de la piscina tiene buenas vistas. Existe la norma de usar toallas que en principio te proporcionan digo "en principio" porque fuimos 3 días y no apareció nadie. El hotel promete una experiencia de baños turcos / hammam, no obstante, las instalaciones estan bastante obsoletas. O no funcionan o no estan activas. El personal es agradable e intentan ayudarte con todo lo que pueden.

The staff were absolutely amazing! They were incredibly helpful, kind, and welcoming to our 1-year-old baby, who was so happy throughout our stay. They even helped us by holding her whenever we needed to fill our plates at the breakfast buffet. During meals, our baby eats independently using baby-led weaning, and we were very impressed by the variety of healthy, baby-friendly finger foods available for her. Even though she made quite a mess in the restaurant, the staff remained extremely patient, understanding, and cooperative. We truly appreciated their kindness and support, and they made our experience with our little one so much easier and more enjoyable. Highly recommended!

We arrived at Royal Orka Hotel and unfortunately experienced an electrical problem that affected several rooms. Around twenty guests, including ourselves, had to be transferred to another Royal Orka hotel. Although this was obviously an unexpected and inconvenient situation, we have to say that the staff handled it extremely well. Everything was resolved quickly and efficiently, and all the staff members were very friendly, helpful and professional. The following day, we were able to return to our original hotel. We would especially like to mention the lovely blonde lady at the reception desk. She was exceptionally friendly, welcoming and helpful. She went out of her way to assist us and did her very best to make sure we received a beautiful room. This review is definitely also for her, as she truly deserves recognition for her kindness and excellent customer service. The hotel is very well located. We walked from the hotel to the Blue Mosque, and it took us less than ten minutes on foot. This was a big advantage for us, as many of Istanbul's main attractions are within easy walking distance. Another great advantage is the rooftop swimming pool. It is not very large, but it is cosy and a lovely place to relax after a day of sightseeing. A big thank you once again to the wonderful lady at reception and to all the other colleagues at the front desk. Despite the unexpected problem, you handled everything with a positive attitude and made us feel very welcome. We truly appreciate it! ❤️

Very nice hotel, friendly staff and place is always clean. The hotel is very close to everything. Most places are within 10 minutes walk. Really enjoy this hotel and very friendly staff.

Un hotel importante! Me sorprendieron las malas reseñas, pero desde que llegué todo fue maravilloso. El trato del personal ha sido excepcional tanto el personal de recepción tanto el del desayuno limpiadoras y personal del spa. El desayuno es bastante completo no se cambian los productos es todos los días prácticamente lo mismo pero hay variedad para elegir, la piscina del spa es muy relajante y la sauna espaciosa estaba todo muy limpio las habitaciones zonas comunes y piscinas. Me voy maravillada del hotel. Tiene también una ubicación excelente cerca de todos los lugares más emblemáticos de la ciudad con restaurantes al rededor de buena calidad y precio.Detacar también el trato de una chica finita de recepción que ha sido muy amable y de un hombre jovencito súper atento y simpático que nos ha ayudado a guardar las maletas. Todo excelente! Gracias personal de Orka Hotel por todo, volveremos!

À fuir , je n’est jamais vu un hôtel aussi deguelasse, personnel incompétent, nous venons d’un vol de soir et il nous permette de dire que il on pas de chambre disponible, tout a était réserver et payer il y’a 2 mois !!!!!! Nous avons un enfant de 2 ans , c’est inadmissible, nous avons était déplacer dans un hôtel a coter , nous avons dû changer d’hôtel 2 fois , alors imaginez vous nous avec valise + enfant en bas âge . Pour le peu qu’on reste il nous on déçu . On a était déplacer à l’hôte orient express, petit dej a fuir , chambre à fuir !!!!!