Orka Royal Hotel & Spa

Harika bir deneyim Otelde geçirdiğimiz süre boyunca her şeyden çok memnun kaldık. Özellikle Ufuk bey, Boran bey ve Eymen bey çok ilgili, güler yüzlü ve yardımseverdi. Misafirlerle gerçekten güzel ilgileniyorlar ve kendimizi çok rahat hissetmemizi sağladılar. 😊 Kendilerine ilgileri ve güler yüzleri için çok teşekkür ederiz. Kesinlikle tekrar gelmek isteyeceğimiz bir otel. Herkese gönül rahatlığıyla tavsiye ederiz! ⭐⭐⭐⭐⭐

Séjour familial. Emplacement parfait pour un famille nombreuse, nous avons pu visiter facilement et tout cela à pied. La vue terrasse est superbe et les installations sont bonnes. Merci à l’équipe pour son accueil et les adaptations durant notre séjour.

فندق ممتاز تعامل راقي وقريب من كل المناطق .

⚠️ WARNING — SYSTEMATIC AND DECEPTIVE PRACTICE! We booked and paid in full for several nights at this hotel. When we arrived in the evening, we were told that our room had an air-conditioning problem and that it would not be available until the following morning. They said they would accommodate us in another hotel of the same category. This was absolutely NOT a hotel of the same category. The room we were given smelled strongly of damp and had clearly not been properly aired. I suffer from allergies and, as a result, I could not sleep at all that night. The following morning, the receptionist was very polite and genuinely apologetic. She told us they were sorry about what had happened and that, as compensation, they were giving us a “gift”: a room on the fourth floor. We still have no idea what was supposed to be the gift about. Even worse, we were told that our original room would be ready at 10:00 a.m., but it was not available until around midday, forcing us to wait yet again. What is particularly disturbing is that, during our three-day stay, we saw several other families in the mornings who had experienced exactly the same situation: their booked rooms were supposedly unavailable because of air-conditioning problems and they were sent to another hotel. At that point, it became very difficult to believe that this was an isolated incident. It appears to be a systematic practice. ⚠️ BE VERY CAREFUL WHEN BOOKING THIS HOTEL. What happened to us does not look like a one-off technical problem, but rather a repeated and potentially deceptive practice used with multiple guests. We paid for a specific hotel and room, and that is not what we received. This was an extremely disappointing and unacceptable experience.

ALERTA!!!! Vam arribar a les 20:00h del 10 d’agost del 2026 i ens diuen que hi havia un problema amb l’AC (mentida) i que per una nit ens enviaven a un altre hotel “Golden Horn” (era d’una categoria inferior). La resta de dies a l’hotel Orka van estar correctes, hotel net, esmorzar correcte, i ens van donar habitacions amb balcó per compensar.... El que vam observar i constatar és que és una pràctica habitual el d’enviar a la gent a l’altre hotel, almenys vam coincidir al llarg de 5 dies amb 5 casos igual que el nostre. Això és una vergonya! Spa, està bé però la sauna humida i les bombolles del jacuzzi no funcionaven. Cal dir que els recepcionistes van ser amables en tot moment, però ens van enganyar!! I perquè nosaltres som gent pacífica però estem convençuts que han de tenir problemes diaris amb els clients amb aquest tipus de pràctiques.

WARNING!!!! We arrived at 8:00 p.m. on August 10, 2026, and were told that there was a problem with the air conditioning (which was not true) and that, for one night, we would be sent to another hotel, the “Golden Horn.” This hotel was of a lower category. For the rest of our stay at the Orka Hotel, everything was fine. The hotel was clean, the breakfast was decent, and we were given rooms with balconies as compensation. However, what we observed and confirmed is that sending guests to the other hotel seems to be a common practice. During our five-day stay, we met at least five other guests who had experienced exactly the same situation as us. This is absolutely unacceptable and disgraceful! As for the spa, it was okay, but the steam room and the jacuzzi bubbles were not working.

Very disappointing experience. We arrived at Orka excited for our baby’s first holiday, only to be told that there were issues on the 2nd floor where our room was and that they could not check us in because the hotel was fully booked. We were transferred to Golden Horns and told it was “just as good” as Orka, which was completely untrue. The hotel was much more outdated and did not have the spa or swimming pool facilities we had originally booked. At Golden Horns, the air conditioning in our room was leaking water. When we informed reception, we were told that the electrician was asleep and that we should sleep with the AC turned off, despite the extreme heat. The room was very cramped, and my baby became extremely distressed, sweating and crying because it was so hot. I ended up taking him to the lobby during the night. I contacted Orka for support, but they offered no real help. We returned to Orka at 9am and then had to wait around until 11:30am before being given a room. When we finally entered the room, we discovered that the AC was not working there either. We could have stayed there from the beginning instead of being moved to another hotel. Absolutely ridiculous. We wasted so much of our holiday time dealing with problems instead of enjoying our baby’s first holiday. Very poor customer service from both hotels.

De kamer en locatie is goed maar daar blijft het bij. Ontbijt was altijd repetitief. Binnen zwembad was volgens het personeel op een bepaalde dag vuil en niet open op de openingsuren en stoombad werkte niet. De eerste nacht werden we gestuurd naar een ander hotel verder op door airconditioning problemen in hun hotel. Kies deze optie niet en betaal niet het volledige bedrag van je verblijf. Het hotel verder op voldeed totaal niet aan kwaliteit en prijs van dit hotel.

Cumple lo básico, no esperes nada extraordinario

لا يستحق نصف نجمة 👎 الفندق سيئ جدا المكيف لايعمل الطاقم غير متعاون لا أنصح بالسكن إطلالة كارثية

My overall experience was amazing. This hotel in near to everywhere in sultanahmet if you want to take the metro, tram, bus everything is nearby with in 5 to 10 min walk. This hotel has indoor pool, spa, gym and sauna staff is realy very friendly and helpful.

After two years without a holiday, we were really looking forward to our trip to Turkey. We booked the Orka Royal Hotel because the price was very good, and the photos online made it look impressive. Unfortunately, the hotel was nothing like it was described. The rooms were very small and dirty, with hair in the corners of the room and in the shower. The air conditioning made a loud noise all night, and the room temperature never went below 18°C, making it uncomfortable to sleep. The breakfast was exactly the same every day, with very little variety. The rooftop swimming pool was always empty, with no atmosphere and no staff around. The Turkish bath and spa were also very old and poorly maintained. We visited twice, but there was no one using the facilities, which was very disappointing. Overall, this hotel did not live up to the description or the photos online. We expected a much better experience and left feeling very disappointed.