Orka Royal Hotel & Spa

We have just checked into the hotel today, and while the facilities are excellent, what impressed us the most was the outstanding customer service we received. We arrived in Istanbul after having several serious problems with excursions we had booked. We had been treated very poorly by another company, were struggling to obtain refunds, and, as a result, our travel plans changed several times. We were feeling completely overwhelmed and discouraged at the beginning of what was supposed to be a wonderful holiday. Ufuk was absolutely amazing. He listened to our situation with great empathy and kindness and helped us reorganize our plans not just once, but two or three times. He went above and beyond to solve problems that were far from simple, always with patience, professionalism, and a great sense of humor. Thanks to his dedication, we were able to resolve three major issues in a single evening. We truly don’t know what we would have done without his help. His willingness to assist us turned a very stressful situation into a positive experience and completely changed the start of our stay in Istanbul. We are sincerely grateful for everything he did for us. Employees like Ufuk make a real difference, and we hope the hotel knows how valuable he is. Thank you for your exceptional service and kindness. We will always remember your help.

Spa deneyimi maalesef beklentimin çok altında kaldı. Hijyen konusunda ciddi eksikler vardı ve dinlenme alanları yeterince temiz değildi. Sauna ve buhar odası bakımsız görünüyordu, masaj hizmeti ise hem aceleye getirilmişti hem de profesyonel hissettirmedi. Personel ilgili olmaya çalışsa da hizmet kalitesi yetersizdi. Bu nedenle iki yıldız veriyorum; umarım gerekli iyileştirmeler yapılır.

Vergane glorie. Enige pluspunt is het uitzicht vanop het dakterras. Zwembad en kamers zijn verloederd

thanx Ufuk

إقامة غير موفقة وتجربة مخيبة للآمال. كان لدينا حجز مؤكد، ولكن عند الوصول لم يتم تسليمنا الغرفة وتم تحويلنا إلى فندق آخر بمستوى أقل. وفي اليوم التالي تم نقلنا مرة أخرى إلى فندق آخر، مما سبب لنا الكثير من التعب والإزعاج. كما أن مياه الشرب لم تكن متوفرة بشكل يومي. النقطة الإيجابية الوحيدة هي موقع الفندق القريب من المترو. لا أنصح بهذا الفندق لمن يبحث عن خدمة جيدة واحترام للحجوزات. A disappointing stay and an unsatisfactory experience. We had a confirmed reservation, but upon arrival our room was not available and we were transferred to a lower-rated hotel. The next day, we were moved again to another hotel, causing a lot of inconvenience and stress. Drinking water was also not provided daily. The only positive point is the hotel’s location near the metro station. I do not recommend this hotel for those looking for good service and reliable reservations. Hayal kırıklığı yaratan ve memnun kalmadığımız bir konaklama deneyimi yaşadık. Onaylı rezervasyonumuz olmasına rağmen varışta odamız teslim edilmedi ve daha düşük seviyeli bir otele yönlendirildik. Ertesi gün tekrar başka bir otele taşındık ve bu durum bize büyük bir rahatsızlık verdi. Ayrıca her gün içme suyu temin edilmedi. Tek olumlu tarafı metro istasyonuna yakın konumudur. Kaliteli hizmet ve güvenilir rezervasyon isteyenlere bu oteli tavsiye etmiyorum.

. This was one of the worst hotels I have ever stayed in and certainly does not deserve a four-star rating. The rooms are unbelievably small. A room that should have one double bed or two single beds had three single beds squeezed into it, leaving almost no space to walk or move around. The room was dirty, and it looked like under the beds had not been cleaned for months. Breakfast was exactly the same every single day, with no variety and poor quality. The spa is outdated, and most of the facilities were either broken or not working at all. I stayed in Room 503 on the fifth floor, right next to the elevator. The rooms are not soundproof, so I was constantly disturbed by noise from the elevator and people in the hallway. The windows are also tiny, making the room feel even more cramped. I honestly cannot understand how this hotel has a four-star rating. Based on my experience, it should be rated no higher than one star. I also have serious doubts about many of the positive reviews, as they do not reflect the hotel I experienced.

تجربة سيئة جدًا. عند وصولنا لم يوفروا لنا الغرفة رغم وجود حجز مؤكد، وتم نقلنا إلى فندق آخر أقل مستوى. وفي اليوم التالي تم نقلنا مرة أخرى إلى فندق آخر، مما سبب لنا الكثير من الإزعاج. كذلك لم يتم توفير مياه الشرب يوميًا. الميزة الوحيدة هي الموقع القريب من محطة المترو. لا أنصح بالإقامة في هذا الفندق. Very disappointing experience. Despite having a confirmed reservation, we were not given our room and were transferred to another lower-rated hotel. The next day, we were moved again to another hotel, causing a lot of inconvenience. Drinking water was not provided daily. The only advantage is the location, which is close to the metro station. I do not recommend this hotel. Çok kötü bir deneyimdi. Onaylanmış rezervasyonumuz olmasına rağmen odamız verilmedi ve daha düşük seviyeli başka bir otele gönderildik. Ertesi gün tekrar başka bir otele taşındık ve bu durum bize büyük rahatsızlık verdi. Ayrıca her gün içme suyu sağlanmadı. Tek olumlu yanı metro istasyonuna yakın konumudur. Bu oteli tavsiye etmiyorum.

Professional and nice.

I've stayed at this hotel several times and have never been disappointed. The staff is very welcoming, the hotel is spotless, and the rooms are comfortable. The breakfast is good, although it could offer a bit more variety. We also really enjoyed the indoor pool, the spa, and the hammam. In addition, the hotel's location is ideal, with easy access to public transportation, making it convenient to get around Istanbul. I highly recommend this hotel.

Como aspectos positivos la situación y comodidad de las camas. Aspectos negativos el desayuno, mala calidad y poca variedad. El día que llegamos no tenían registrada nuestra reserva (ya pagada totalmente) era una habitación triple y nos dieron una doble para esa primera noche. Le dijimos q nos abonaran la diferencia de precio y no lo han hecho.

By far the best hotel in Sultanahmet! I have stayed at many hotels, and this one offers excellent value for money. The street is very quiet, the rooms are great, and the facilities—including the fitness center, spa, and rooftop pool—are excellent. The breakfast is also very good. Special thanks to Ufuk for his warm welcome and gentlemanly hospitality!

Mr oufuk and barkay