Публикация 2026-06-08
Very disappointing experience at Crowne Plaza Florya. Upon arrival, the front desk staff tried to convince me that my reservation was for a twin-bed room without a view, despite my booking clearly showing otherwise. After I insisted and showed them the actual reservation details, they offered me a room that was still not consistent with what I had booked. I refused it, and only then was I given another room. Later, I discovered that the “double bed” in the room was actually two single beds pushed together, which is not what I expected or reserved. Throughout the check-in process, I felt that the staff were more focused on avoiding responsibility than on resolving the issue professionally. Unfortunately, this experience negatively affected the start of my trip. A hotel of this category should provide accurate room allocations and a much higher standard of customer service. I cannot recommend this property based on my experience
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